Customer Success Associate at Blumefy Limited

At Blumefy, we envision a world where Africans can access global opportunities without being held back by complex migration systems or lack of trusted guidance. Our platform provides comprehensive migration support, including personalized guidance, access to visa-sponsored job opportunities, expert consultations, and a supportive community to help individuals and families relocate and thrive abroad.

We are recruiting to fill the position below:

Job Title: Customer Success Associate

Location: Lagos Hybrid (Mostly Remote)
Employment Type: Full-time

Role Overview

• We are looking to hire a Customer Success Associate to join our versatile team and help achieve our goals.
• The ideal candidate will be responsible for converting leads into paying users, guiding them through the migration journey, and delivering a seamless, trusted experience.
• You’ll be responsible for running consultations, maintaining high engagement, ensuring customer satisfaction, and working cross-functionally to improve processes that drive retention and success outcomes.

Responsibilities

• Follow up with leads to guide them through group or private consultations.
• Educate prospects on service benefits, address objections, and guide decision-making.
• Convert qualified leads into paid users through consistent support and follow-up.
• Own the customer journey from the consultation phase until handover to Account Management.
• Refine the lead-to-customer journey in collaboration with marketing and product teams.
• Implement and maintain SOPs for consultation scheduling, follow-ups, and feedback.
• Maintain accurate documentation in CRM and Admin Dashboard.
• Collaborate with product, legal, and service provider teams on client feedback.
• Continuously devise strategies to enhance user experience and minimize churn rates.
• Monitor user feedback, escalate recurring issues, and collaborate with internal teams to implement long-term solutions.
• Provide regular insights and updates to senior leadership on progress, challenges, and opportunities.
• Perform any other duties as assigned from time to time.

Requirements

• 1 - 3 years in Customer Success, Sales, or Client Relationship Management
• Experience in migration consulting, education, or relocation services is a plus
• Excellent communication skills (written, verbal, presentation)
• Empathetic, detail-oriented, and customer-obsessed
• Comfortable with tools like CRM, Google Workspace, WhatsApp Business API
• Ability to multitask, prioritize, and work independently in a fast-paced startup

Benefits

• Salary: N80,000 - N100,000 Monthly.
• Opportunity to work in a dynamic startup environment with growth potential.
• Remote, flexible work environment
• Training, growth, and career advancement opportunities
• A chance to build the future of migration in Africa

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@blumefy.com using the Job Title as the subject of the mail.

Note

• Blumefy is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team and culture.
• If you are solution-oriented, resourceful, and have a strong empathy for customers (and enjoy working with a fun team!), we invite you to join us!