Customer Service Representative at GUO Transport and Logistics Company Limited

GUO Transport and Logistics Company Limited established in 1980 as a division of G. U. Okeke & Sons Ltd., is a prominent provider of intercity and interstate transportation services in Nigeria. Serving over 200 destinations across Nigeria and West Africa, the company operates a modern, environmentally friendly fleet, ensuring safe, enjoyable, and affordable travel for millions of passengers annually. In addition to passenger transport, GUO Transport offers value-priced same-day and early-next-day haulage and package delivery services to numerous destinations within Nigeria. The company's mission is to provide timely transportation and logistics solutions with the highest level of excellence and customer satisfaction, emphasizing safety, comfort, and economic value.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Okpara Avenue, Enugu
Employment Type: Contract

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

• Interested candidates should possess an HND qualification / BSc Degree with 1 - 3 years of work experience
• Excellent Communication skills.
• Self-control.
• Attention to details.
• Empathy.
• Computer skills.
• Good emailing etiquette.
• Ability to work with a team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be resident at Okpara Avenue or its environs.

Salary
N90,000 - N120,000 Monthly.

Application Closing Date
30 September, 2025

How to Apply
Interested and qualified candidates should send their CV to: hrcvpool1018@gmail.com using the Job Title as the subject of the mail.