Analyst - Partner Management, Digital Services at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Partner Management, Digital Services

Job Identification: 6499
Location: Ikoyi, Lagos
Job Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager - Partner Management
Division: Digital Services

Mission

• Execute Digital Services’ strategy to build a digital service ecosystem by identifying strategic partners (external and internal) with compelling and competitive products and services and building and maintaining collaborative, win-win relationships with these partners to drive the adoption of MTNN’s digital services, acquire digital customers, and grow digital revenues and subscriptions in alignment with the overall business strategy and market requirements

Description

• Collaborate with cross-functional teams to identify and onboard new strategic partners
• Identify and fulfil – as best as possible - the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partnership management perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process
• Document, develop, implement, test, launch, and review partnership management processes and systems according to the relevant MTNN Policies, Procedures, & Processes Document
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Ensure partners’ adherence to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities, escalating as may be required
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces for MTNN’s digital services ecosystem

Requirements
Education:

• Bachelor’s Degree in Business Administration, Economics, Computer Science, Data Analytics, or a related field.

Experience:
3-7 years’ experience which includes

• 3–5 years of experience in partner management, business analysis, or strategic partnerships.
• Proven experience working with digital service providers, VAS, fintech, or content partners.
• Experience in telecoms, technology, or digital platforms is highly desirable.

Application Closing Date
7th October, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online