Partner - Client Success LE and Public LSW, Enterprise Business at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Partner - Client Success LE and Public LSW, Enterprise Business

Job Identification: 6492
Location: Victoria Island, Lagos
Job Schedule: Full-time
Job Category: MTN Level 2
Reports To: Manager - Client Success LE and Public Sector
Division: Enterprise Business

Mission

• Ensure top quality customer support in all areas of key account management

Description

• Ensure zero bad debt on accounts though accurate account and products set-ups on the systems
• Drive credit allocation, collections and debt mgt processes across all assigned clients’ accounts
• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure QA validation is carried out on accounts worked on in the course of each month
• Ensure prompt service delivery by keeping to agreed SLAs
• Ensure resolution of incidents raised by clients via FCR or further escalation to 2nd level incident mgt
• Gather products, services and solutions insights for enhancement of EB offerings in the market
• Drive the Completion of all service improvement initiatives as at when due
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and taking proactive steps to resolve the identified issues
• Liaise with support teams (within and outside EB) in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers (i.e. Activation, SIM Swaps, Migrations, etc.)
• Achieve at least 80% score in EB Customer Satisfaction internal surveys
• Target achievement on EB Revenue Acceleration (Service to Sales)-Upsell/Cross Selling
• Completion of all yearly initiatives as at when due

Requirements
Education:

• First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
• Fluent in English 
• Service Management certification (added advantage)

Experience:
3-7 years’ experience which includes

• 3 years’ experience of working in a customer-facing team
• 1 - 2 years’ experience in B2B Tech/Telecoms Customer Care/Service, Customer Success. 
• 1 – 2 years’ experience working in a structured medium or large enterprise organization 
• 1 – 2 experience billing, credit, collections and debt mgt role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
• Membership of Professional Customer Service/Relations associations will be an added advantage
• Relationship Management /Stakeholder Management

Application Closing Date
7th October, 2025; 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online