Security Incident & Problem Management Specialist at TeKnowledge

At TeKnowledge, we turn complexity into clarity – and potential into progress. We go beyond problem-solving to transform how you grow. By blending cutting-edge technology with expert insight, we help enterprises, governments and tech vendors tackle their biggest challenges while preparing them for what’s next. From strategy to execution, we drive smarter, faster, and more sustained innovation—empowering organizations with the capability and control to lead with confidence.

We are recruiting to fill the position below:

Job Title: Security Incident & Problem Management Specialist

Job ID: 16993
Location: Victoria Island, Lagos
Job type: Full-time

Overview

• We're seeking a Security Incident & Problem Management Specialist to lead the end-to-end management of security incidents, from detection and reporting through to resolution and post-incident review.
• This role is critical in minimizing business impact, ensuring effective coordination across internal teams and third parties, and driving timely root cause analyses (RCA).
• The ideal candidate will have strong incident handling skills, a solid understanding of ITIL processes, and the ability to deliver actionable insights to improve future resilience.

Responsibilities

• Manage the full lifecycle of security incidents, from detection and escalation to resolution.
• Coordinate with multiple teams and third-party vendors to ensure timely resolution of incidents.
• Adhere to internal processes and SLAs for incident handling and reporting.
• Drive the timely creation and delivery of Root Cause Analysis (RCA) reports.
• Conduct post-incident reviews and ensure lessons learned are captured and implemented.
• Collaborate with stakeholders to implement process improvements and preventive measures.
• Track incident trends and provide recommendations to strengthen security posture.

Qualifications
Education & Certifications:

• 3-year IT-related degree (mandatory).
• GCIH, ECIH, and ITIL certifications (required).

Experience:

• 7–10 years of experience running incident management programs in complex enterprise environments.
• Proven ability to coordinate across multiple teams and manage third-party escalations.
• Experience producing RCA reports and facilitating post-incident review meetings.

Core Skills & Competencies:

• Strong incident handling and problem management expertise.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to work under pressure and manage critical situations effectively.
• Familiarity with ITIL best practices and continuous improvement principles.
• Strong analytical skills to identify trends and recommend preventive measures.

Why You’ll Enjoy It Here 

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

Application Closing Date
Not Specified.