Claims Executive at Ark Insurance Brokers Limited

Ark Insurance Brokers Limited is a leading player in the Insurance and reinsurance broking sector in Nigeria. We specialize in risk placement and claims servicing, offering comprehensive solutions across various sectors.

We are recruiting to fill the position below:

Job Title: Claims Executive

Location: Lagos
Employment Type: Full Time

Responsibilities
Functional Areas and Responsibilities:

• Acknowledge claims notification.
• Confirm if policy is in force and claim validity.
• Registering claims from clients.
•  Notify underwriters of the incident on behalf of client via Arkonline and/or email.
• Gathering and reviewing claim-substantiating documents from clients.
• Profiling of claims in line with policy terms and conditions.
• Reviewing outstanding claims and following up with clients.
• Review of settlement offer to ensure the correct outcomes for clients.
• Communicate settlement offers and breakdown of adjustments to the client after necessary approval from Team lead. 
• Follow up with the client to ensure timely execution of the discharge voucher with necessary account details.
• Ensure receipt of evidence of payment from insurer(s) within a reasonable time frame.
• Forward evidence of payment to client.
• Must ensure that all claims processing activities comply with regulatory requirements and internal policies.
• Responsible for generating reports on claims settlements, processing times, and other key metrics.
• Necessary update MUST be done on Arkonline.
• Any other tasks as may be assigned by the Head of Department.

Key Performance Indicators (KPI)

• Acknowledgement of claim notification: Within 24 hours.
• Claim notification to insurer(s): Within 24 hours
• Forward claim documents to insurer(s): Within 24 hours upon receipt from the insured, except where there are issues with the documents, and this must be discussed with the line manager. 
• Communicate the offer to the insured: Within 24 hours of receipt of the offer from the insurer. If unsatisfactory, reject the offer within 12 hours upon receipt of the offer from the insurer.
• Ensure 100% attendance of nominated trainings.
• Zero tolerance for fraudulent transactions.
• 100% adherence to all SLA

Requirements

• B.Sc/HND in Insurance or any related discipline.
• Minimum of 5 years’ relevant experience from an insurance or brokerage firm.
• Professional degree or qualifications are an added advantage (M.Sc., MBA, ACIIN).

Required Skills and Competencies:

• Proficiency in the use of Office 365 apps such as Word, PowerPoint, and Excel. 
• Ability to take initiative and work with minimal supervision.
• Teamwork and Interpersonal Skills. 
• Negotiation skills.
• Investigative skills.
• Problem-solving skills: Ability to identify and resolve problems.
• Excellent communication skills (Verbal and Written). 
• Technical proficiency.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@arkinsurancegroup.com using the Job Title as the subject of the mail.