ICT Officer at Save The Slum Initiative

Save the Slum Initiative is a non-governmental organization with registration CAC/IT/NO 139240, STSI was founded in 2016 and is committed to responding to current needs to improve the life of people living in slums and local communities across Nigeria. STSI envisions improving the living standards of vulnerable persons and communities and our overall aim is to work with urban poor to bring about long-term and sustainable transformation to their quality of life and to also provide better community-based healthcare and empowerment education and environmental improvement to all communities that will serve.

We intervene in various sectors like WASH, Education, Protection, Nutrition, Health, and Livelihood of humanitarian sectors and community development projects. Since its inception in 2016, STSI have implemented in over 16 States in Nigeria and other African States.

We are recruiting to fill the position below:

Job Title: ICT Officer

Location: Maiduguri, Borno
Employment Type: Contract
Department: IT/Technical Support
Reports To: IT Manager/Area

Position Summary

• Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

Key Responsibilities
Technical Infrastructure (40%):

• Establish/maintain ICT systems, hardware, software, network infrastructure across offices
• Manage Microsoft Office 365, SharePoint, cloud storage systems

System Administration (35%):

• Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
• Configure user accounts, security settings, access permissions
• Troubleshoot hardware/software issues (desktops, laptops, mobiles)
• Implement cybersecurity measures, data protection protocols

Field Support (15%):

• Visit field offices for technical support, new ICT installations
• Train field staff on ICT systems, software, security procedures
• Ensure compliance with organizational ICT policies

Documentation & Reporting (10%):

• Maintain ICT asset records, configurations, service requests
• Prepare monthly system performance, incident resolution reports
• Document SOPs, user manuals

Required Qualification 
Education & Experience:

• Bachelor's in Computer Science, IT, Computer Engineering, or related field
• 3-5 years ICT Officer experience in humanitarian/development organizations

Technical Skills:

• Microsoft Office 365, SharePoint, Access proficiency
• Microsoft Power Platform (Power Apps, Automate, BI) knowledge
• ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
• Cisco cloud network infrastructure understanding

Personal Competencies:

• English fluency (Hausa/other Nigerian languages preferred)
• Strong analytical, problem-solving skills
• Excellent communication, interpersonal abilities

Working Condition & Benefits
Field Requirements:

• Office-based with 30% field visits to remote locations
• Occasional challenging environment work, limited infrastructure
• Outside normal hours work for system maintenance
• Valid driver's license, independent travel ability

Partnerships & Coordination:

• Internal coordination with all program departments
• External partnerships with vendors, service providers, government agencies
• Emergency response team support during crisis situations.

Application Closing Date
10th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Aplication Requirements

• Cover letter addressing technical experience, humanitarian motivation
• Detailed CV highlighting relevant experience, projects
• Academic certificates, professional certifications

Note

• By submitting your Application for this position you agree to STSI ZERO Tolerance to:
  • Fraud
  • Sexual Harassment, Exploitation, Abuse and Child Abuse
• Our employees enjoy a work culture that promotes diversity and inclusion.
• Save The Slum Initiative (STSI) provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics.
• Candidates available to start immediately are highly preferred.
• Qualified women are strongly encouraged to apply.
• Only shortlisted candidates will be contacted for an interview.