Customer Service Manager at Ginos Ventures Limited

Ginos Ventures Limited is an Indigenous distributor of medical consumables and devices across Africa, we provide solutions to all problems of procurement, distribution, and supply of all medical consumables.

We currently distribute for over 15 multinational healthcare companies and have a working relationship with about 60% of healthcare institutions in Nigeria with 23 Medical Representatives and 10 mini distributors that cover major regions in the country.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The customer experience officer is the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
• S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Possess a minimum of B.Sc qualification
• 5+years’ experience in a similar role
• Must be mature and smart
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
• Must have great ability to multi-task.
• Must be very fluent in English with excellent communication skills.
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills.

Application Closing Date
Not Specified.