Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting toi fill the position below:
Job Title: Platform Manager, Professional Services
Location: Lagos, Nigeria
About the Job
Managing Technology Processes inherent in creating, managing and delivering training virtually
Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team, such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS)
Effectively market professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year
Key Responsibilities
Strategy Development:
Understand the vision and strategy for the Professional Services Market
Build and grow the Professional Services brand virtually
Successfully transform key Professional Services onsite courses to virtual programmes
Work with the team to ensure execution of sales strategies to improve market share for virtual training solutions
Graphic Design:
Provide and evaluate visuals used during the content development process
Work closely with the Design & UX Team to provide visuals, design, and UX for learning programs
LMS/LCMS Management:
Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS)
Maintain and support partner platforms' LMS & LCMS
Authoring Systems Management:
Maintain, support, and supervise tools, technologies, and content used during instructional design and content development
Delivery Platform Management:
Provide technical and learning support for technology used in the electronic and online delivery of learning programs
Deliver end-to-end learning solutions virtually on the Professional Services Platform
Consistently update and make learning programs readily available on ISW platforms for client consumption
Manage technology processes inherent in creating, managing, and delivering training virtually
Collaboration Platform Management:
Manage social and collaborative tools for knowledge sharing and team learning
Increase the number of virtual presences of the Professional Services portfolio
Marketing and Communication:
Increase the number of users on the learning platform to meet revenue targets
Effectively market professional services learning solutions to predefined target markets
Deliver assigned revenue targets for the financial year on the virtual platform
Prospect for new opportunities and identify profitable customers across sectors
Cross-sell and up-sell departmental learning solutions to new and existing clients
Follow up on leads and opportunities
Perform telemarketing and cold calls (virtual and onsite, when necessary)
Own and manage internal and external KYC documentation for client onboarding
Provide periodic reporting on leads and sales activities
Generate demand by proactively reaching out to potential customers for awareness
Customer Relationship and Account Management:
Develop, manage, and maintain strong relationships with key accounts across different sectors using key account management frameworks
Liaise with internal teams to ensure client issues and complaints are resolved or escalated as needed
Identify and confirm customer requirements
Manage project delivery and sales tracking
Oversee service management related to upgrades, outages, and issues
Competition/Market Feedback Analysis:
Monitor trends in client buying behavior and provide relevant market feedback on competing solutions
Understand industry trends and sell value propositions using case studies
Provide input on competitor solutions including features, pricing, and strategy to support sales efforts
Event Management & Product Visibility:
Identify networking opportunities, sales conferences, and events that positively impact sales across all sectors
Performance Review and Monitoring:
Conduct daily reviews of open opportunities to ensure monthly closures
Review set targets against actual performance with the team
Forecast revenue lines and income for upcoming quarters
Monitor performance and track deviations from budget
Conduct monthly reviews of open opportunities to drive closure
Track overall sales progress
Requirements
Academic Qualification(s):
Candidates should possess a B.Sc. Degree in Computer Science; A Master's degree is an advantage
Professional Qualification(s):
Digital Marketing
Technical Writing
(Additional relevant certifications can be added as needed)
Experience:
7–10 years of relevant experience in related roles or industries.