Customer Service Representatives & Associate Consultants at R-Pro Group

R-Pro Group is a fast-growing startup committed to driving innovation and excellence across multiple industries, including travel, business consulting, and IT services. As a dynamic and forward-thinking organization, we seek dedicated professionals who are passionate about growth, teamwork, and value creation.

We are recruiting to fill the position below:

Job Title: Customer Service Representative & Associate Consultant

Location: Sangotedo, Ikeja and Surulere, Lagos
Employment Type: Full-time

Job Description

• Are you passionate about client engagement and business growth? Do you want to work in a dynamic environment where innovation and excellence drive everything we do?
• R-Pro Group is expanding, and we’re looking for talented individuals to join our team in the following roles:

Responsibilities:
As a Customer Service Representative & Associate Consultant, you will:

• Collect and analyze customer feedback, identifying trends and recommending improvements to enhance satisfaction.
• Manage and engage clients in WhatsApp and social groups by posting updates and creating interactive content.
• Promote company-organized social and fun activities through direct messaging, WhatsApp, and email campaigns.
• Handle client inquiries with professionalism and empathy, building strong and lasting relationships.
• Contribute to a positive client experience by ensuring timely responses and proactive engagement.
• Submit new registration and licensing applications daily and ensure all pending submissions are cleared.
• Share success stories showcasing achievements and develop engaging hot deals for posting.
• Prepare and send SMS campaign blasts to clients on a regular basis.
• Organize and host webinars covering consulting services and insights.
• Develop and launch new service combos and secure new business partnerships.
• Assist in the development of client proposals and presentations, ensuring alignment with project objectives and client expectations.
• Support the implementation and execution of project plans, monitoring progress against milestones and KPIs.

Requirements

• OND / HND / BSc in Business, Consulting, Marketing, or a related field.
• Strong communication and interpersonal skills, with the ability to present complex information clearly to diverse audiences.
• Achievement-oriented mindset with a proven record of meeting sales targets, KPIs, or project milestones.
• Familiarity with research methodologies, program management, and marketing analytics is preferred.
• Ability to thrive in a fast-paced environment, working both independently and as part of a team.
• Excellent organizational, multitasking, and problem-solving skills.
• Prior experience in customer service, client engagement, or community management is an advantage.

Benefits

• Salary: N80,000 / month.
• A collaborative and growth-oriented work environment.
• Professional development and continuous learning opportunities.
• Competitive salary with performance incentives.
• Health Maintenance Organization (HMO) coverage.
• Commission opportunities based on performance.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their Cover letter and Resume to: careers@rprogroup.net using "Customer Service / Associate Consultant" as the subject of the mail.

Note: We look forward to reviewing your application and considering you for this exciting opportunity to contribute to our team at R-Pro Group.