R-Pro Group is a fast-growing startup committed to driving innovation and excellence across multiple industries, including travel, business consulting, and IT services. As a dynamic and forward-thinking organization, we seek dedicated professionals who are passionate about growth, teamwork, and value creation.
We are recruiting to fill the position below:
Job Title: Customer Service Representative & Associate Consultant
Location: Sangotedo, Ikeja and Surulere, Lagos
Employment Type: Full-time
Job Description
Are you passionate about client engagement and business growth? Do you want to work in a dynamic environment where innovation and excellence drive everything we do?
R-Pro Group is expanding, and we’re looking for talented individuals to join our team in the following roles:
Responsibilities:
As a Customer Service Representative & Associate Consultant, you will:
Collect and analyze customer feedback, identifying trends and recommending improvements to enhance satisfaction.
Manage and engage clients in WhatsApp and social groups by posting updates and creating interactive content.
Promote company-organized social and fun activities through direct messaging, WhatsApp, and email campaigns.
Handle client inquiries with professionalism and empathy, building strong and lasting relationships.
Contribute to a positive client experience by ensuring timely responses and proactive engagement.
Submit new registration and licensing applications daily and ensure all pending submissions are cleared.
Share success stories showcasing achievements and develop engaging hot deals for posting.
Prepare and send SMS campaign blasts to clients on a regular basis.
Organize and host webinars covering consulting services and insights.
Develop and launch new service combos and secure new business partnerships.
Assist in the development of client proposals and presentations, ensuring alignment with project objectives and client expectations.
Support the implementation and execution of project plans, monitoring progress against milestones and KPIs.
Requirements
OND / HND / BSc in Business, Consulting, Marketing, or a related field.
Strong communication and interpersonal skills, with the ability to present complex information clearly to diverse audiences.
Achievement-oriented mindset with a proven record of meeting sales targets, KPIs, or project milestones.
Familiarity with research methodologies, program management, and marketing analytics is preferred.
Ability to thrive in a fast-paced environment, working both independently and as part of a team.
Excellent organizational, multitasking, and problem-solving skills.
Prior experience in customer service, client engagement, or community management is an advantage.
Benefits
Salary: N80,000 / month.
A collaborative and growth-oriented work environment.
Professional development and continuous learning opportunities.
Competitive salary with performance incentives.
Health Maintenance Organization (HMO) coverage.
Commission opportunities based on performance.
Application Closing Date
31st October, 2025.
How to Apply
Interested and qualified candidates should send their Cover letter and Resume to: careers@rprogroup.net using "Customer Service / Associate Consultant" as the subject of the mail.
Note: We look forward to reviewing your application and considering you for this exciting opportunity to contribute to our team at R-Pro Group.