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Technical Support Officer at Brainshare Technologies & Services Nigeria Limited

Posted on Thu 02nd Oct, 2025 - hotnigerianjobs.com --- (0 comments)


Brainshare Technologies is a Telecom services provider. We provider internet services and other value added services through our fiber optic infrastructure.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lekki Phase 1, Lagos Island - Lagos
Employment Type: Full-time

Main Duties

  • Leverage networking tools to identify & mitigate networks anomalies.
  • Ensure stable & reliable network services.
  • Monitors the network performance on daily basis.
  • Handles & coordinates network trouble shooting & fault analysis.
  • Manages deployment & maintenance of network monitoring, analysis & reporting tools.
  • Manages installation of network hardware & software.
  • Contribute to design & enhancement of the Company datacentre infrastructures.
  • Manages outages bridges, compose detailed shift and outage reports to Management.
  • Identify and assess Customers’ needs to achieve satisfaction.
  • Communicating with Customers through various channels e.g email, sms and phone call etc.
  • Acknowledging and resolving Customer complaints.
  • Processing orders, forms, applications and requests.
  • Keeping records of Customer interactions, transactions, comments and complaints.
  • Managing a Team of IT trainee or junior Customer support representives in NOC.
  • Ensure Customer satisfaction and provide professional Customer support at all times.
  • Build sustainable relationships and trust with Customer accounts through open and interactive.
  • Provide accurate, valid and complete information by using the right methods/tools e.g MOWE, Zalpro, Zoho Desk.
  • Liaise with Project and Accounts departments on fault resolutions and Customer account reconciliation.
  • Ask Customers targeted questions to quickly understand the root cause of the problem.
  • Talk Customer through a series of actions, via phone, email or chat, until the issue is solve.
  • Properly escalate unresolved issues to appropriate levels.
  • Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

  • Degree holder in Electrical Electronic Engineering, Information Technology, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
  • 2-5 years work experience.
  • A focussed, self-motivated employee with creative flair who will bring Network strategies to life.
  • Passionate about Network Strategies that thrives on delivering exciting performance and content.
  • Service and process knowledge.
  • Friendly attitude.
  • Empathy.
  • Strong time Management.
  • A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network - Strategies/Solutions execution, reporting and evaluation.

Demand on the Job:

  • Ability and wiliness to work long hours and meet tight deadlines.
  • Ability to work under none or minimal supervision.
  • Ability to work weekends and in shifts.

Application Closing Date
30th October, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover note to: careers@brainshare.ng using the Job Title as the subject of the email.


  

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