Specialist, ESS (Sales Management Tool) at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist, ESS (Sales Management Tool)

Location: Lagos

Job Summary 

• Provide support in the design and implementation of Sales Management Tool (SMT) Order processing and collaboration systems. Leads the analysis and design in the Sales Management Tool area in close cooperation with the business teams and development

Role and Responsibilities
Tactical:

• Assist in the implementation of approved policies and procedures for Sales Management Tool design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify SMT in line with Business requirements
• Responsible for planning of SMT solution upgrades and deployment.

Operational:

• Provide technical and operational support in management of Sales Management Tools module in a highly dynamic business environment and to support business
• Understands the business requirements, captures functional and technical requirements, translates them into the SMT module requirements and integrates requirements with other functional and technical teams.
• Contributes to and drives configurations, reports, interfaces, testing, user training and knowledge transfer.
• Guides customers through Sales Management Tool delivered functionality, advises customers on best practice, maps business processes to delivered functionality
• Develops functional and technical design and documentation for SMT Applications dependent data conversions, interfaces, custom reporting including use of documented revision control.
• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Participates in the design, development and maintenance of Conversions, and Interfaces between SMT Applications and third-party vendors.
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Order Entry and Order management
• Work closely with the other team members for 3rd party integration of data sources
• Opens, manages, and resolves SMT Service Requests with Support team.
• Drives the resolution & troubleshooting of issues during development and postproduction support, reporting /escalating to management, when needed.
• Receive and fulfil orders in a timely, efficient manner.
• Maintains ongoing, successful relationships with customers; coordinates directly with the customer to ensure that a high level of satisfaction is achieved and maintained.
• Create and maintain comprehensive project documentation.
• Carry out other duties as instructed by Manager, Enterprise Support Services.

Education and Experience

• Bachelor's Degree or more in Computer Science or a related field.
• 3 - 5 years of recent experience in Order processing and fulfilment, Minimum 4 Years of Oracle Order Management experience would be an added advantage.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required 
• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops (Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their abilit
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online