Ticketing & Reservation Specialist at Contec Global Group

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is among the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure, and Hospitality.

We are recruiting to fill the position below:

Job Title: Ticketing & Reservation Specialist

Location: Lagos
Employment Type: Full-time

Job Summary

• Are you a seasoned ticketing expert with a passion for precision and excellence in travel services? Contec Global Group is seeking a highly skilled Senior Ticketing and Reservations Specialist to join our dynamic team.
• In this role, you will be pivotal in delivering exceptional service, ensuring accuracy in complex international ticketing, and upholding our reputation for operational excellence.

Key Responsibilities

• Expert Ticketing & Reservations: Create, issue, and manage complex international flight tickets, ensuring full compliance with airline rules and regulations. Handle high-value and intricate itineraries with precision.
• GDS Proficiency: Utilize your advanced skills in Galileo and Amadeus GDS to make reservations, process exchanges, refunds, and manage PNRs efficiently.
• Customer & Agent Support: Provide expert support to travel agents and corporate clients, resolving ticketing issues, advising on fare rules, and offering optimal routing solutions.
• Quality Assurance & Compliance: Conduct thorough checks on all ticketing documents to ensure accuracy and adherence to international standards (IATA). Stay updated on industry trends, airline policies, and regulatory changes.
• Problem Resolution: Proactively identify and resolve ticketing discrepancies, schedule changes, and other travel-related issues to ensure a seamless customer experience.

Requirements

• Mandatory advanced proficiency in Galileo and Amadeus GDS.
• Proven experience of 5-7 years as a Ticketing and Reservations Specialist, with a focus on international travel.
• In-depth knowledge of international fare construction, ticketing rules, and IATA regulations.
• Strong analytical and problem-solving skills to handle complex itineraries and resolve issues effectively.
• Impeccable attention to detail and a commitment to maintaining high levels of accuracy.
• Excellent verbal and written communication skills for professional stakeholder and client engagement.
• A customer-centric approach with the ability to work effectively in a fast-paced environment.

Application Closing Date
Not Specified.