Learning and Development Manager at Montaigne AH Limited

Montaigne Limited is Nigeria’s leading luxury beauty and personal care retail company, representing prestigious international brands across skincare, fragrance, cosmetics, and lifestyle categories. We are committed to delivering premium customer experiences, operational excellence, and continuous staff development to uphold our reputation as a foremost name in luxury retail.

We are recruiting to fill the position below:

Job Title: Learning and Development Manager

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Human Resources

Job Summary

• The Learning & Development Manager will be responsible for designing, implementing, and managing the company’s learning and talent development strategy to support business growth and employee excellence.
• This individual will identify capability gaps, develop innovative learning programs, and drive a strong culture of continuous learning aligned with Montaigne’s premium service standards and organizational values.

Key Responsibilities
Learning Strategy & Planning:

• Develop and execute a comprehensive learning and development (L&D) strategy aligned with Montaigne’s business objectives and brand standards.
• Conduct annual training needs analysis across departments and outlets to identify performance and skill gaps.
• Design competency frameworks and career development pathways for different employee levels (frontline, mid-level, leadership).
• Establish measurable learning KPIs that align with performance and productivity goals.

Training Design & Delivery:

• Develop, customize, and deliver training programs focused on luxury retail excellence, customer experience, product knowledge, sales effectiveness, leadership, and soft skills.
• Partner with brand principals and external trainers to facilitate product and technical training sessions.
• Leverage blended learning approaches (in-person, e-learning, coaching, simulations) to maximize engagement and learning impact.
• Ensure consistent delivery of training across all regions and outlets.

Talent Development & Performance Support:

• Implement employee development plans, mentorship programs, and succession planning initiatives.
• Support the performance management process by linking learning outcomes with performance evaluations and career progression.
• Collaborate with HR Business Partners to identify and nurture high-potential employees.
• Lead the onboarding and induction program to ensure smooth cultural and operational integration of new hires.

Learning Systems & Evaluation:

• Manage and optimize the company’s Learning Management System (LMS) to track participation, progress, and outcomes.
• Develop and apply tools for evaluating training effectiveness (Kirkpatrick Model or ROI analysis).
• Maintain accurate training records and dashboards for management reporting.
• Continuously review and update training materials to reflect evolving brand standards and market trends.

Stakeholder & Brand Alignment:

• Collaborate with brand partners and international training teams to ensure alignment with global brand education standards.
• Work closely with Retail Operations, Marketing, and HR teams to ensure training supports sales, service quality, and employee engagement initiatives.
• Serve as a learning ambassador promoting a culture of excellence, customer-centricity, and continuous professional growth.

Key Competencies & Attributes:

• Deep understanding of luxury retail standards and premium customer service culture.
• Excellent facilitation, presentation, and communication skills.
• Strong analytical mindset with ability to translate business goals into learning outcomes.
• Creative, innovative, and resourceful in designing learning solutions.
• Strong stakeholder management and influencing skills across all organizational levels.
• High level of emotional intelligence, leadership presence, and professionalism.

Key Performance Indicators (KPIs)

• Training completion and certification rates.
• Improvement in sales performance post-training.
• Customer experience and service quality metrics.
• Employee engagement and retention rates.
• Internal promotion and succession rates.
• ROI on training investments.

Educational Qualifications & Experience

• Bachelor’s Degree in Human Resources, Business Administration, Psychology, Education, or related field.
• A Master’s Degree or MBA is an added advantage.
• Minimum of 7 years progressive experience in Learning & Development, with at least 3 years in a managerial capacity.
• Experience in the luxury retail, beauty, fashion, or hospitality industry is mandatory.
• Professional certifications such as CIPD, ATD, SHRM-CP, or Learning & Performance Institute (LPI) membership are highly desirable.
• Proven track record in developing and implementing large-scale training initiatives with measurable business impact.

Application Closing Date
17th October, 2025.