Retail Store Manager at BrandCo Nigeria Limited

BrandCo's core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world class retail experiences. We take time to understand a brand's offering and how it can be tailored to consumer's shopping habits and preferences in our target markets.

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Lagos
Job type: Full-time

Job Overview

• A Retail Store Manager is responsible for overseeing the daily operations of a retail store, ensuring smooth business processes, maximizing sales, and delivering excellent customer service.
• They manage staff, inventory, store appearance, and operational efficiency while implementing strategies to improve revenue and customer experience.

Job Responsibilities
Sales & Revenue Growth:

• Develop and execute sales strategies to achieve store targets.
• Analyze sales performance and identify areas for improvement.
• Implement promotions, discounts, and marketing campaigns to drive sales. 
• Monitor competitor pricing and market trends. 

Customer Experience & Service Excellence:

• Ensure high levels of customer satisfaction through exceptional service.
• Handle customer inquiries, complaints, and escalations professionally.
• Train staff in customer service best practices.
• Maintain a welcoming and engaging store environment. 

Team Leadership & Staff Management:

• Recruit, train, and mentor sales associates.
• Schedule shifts and manage staff productivity.
• Conduct performance reviews and provide feedback.
• Foster a team-oriented culture with clear communication. 

Inventory & Stock Management:

• Ensure adequate stock levels and timely replenishment.
• Monitor and reduce stock shrinkage (theft, damage, mismanagement).
• Coordinate with suppliers and warehouse teams for deliveries.
• Implement inventory control measures to optimize stock turnover. 

Store Operations & Compliance:

• Maintain store cleanliness, organization, and visual merchandising standards.
• Ensure compliance with company policies, safety regulations, and operational SOPs.
• Oversee cash handling, POS operations, and daily sales reconciliation.
• Conduct regular store audits and resolve operational issues. 

Reporting & Business Analysis

• Generate sales, inventory, and customer reports for management.
• Analyze key performance metrics (KPIs) to identify trends.
• Provide insights and recommendations to improve store performance.
• Implement business intelligence tools for data-driven decision-making.

Education and Requirements

• Bachelor’s Degree in Business or HND Retail Management, or a related field (preferred).
• 3+ years of experience in retail management. 
• Strong leadership and people management skills. 
• Excellent sales and customer service abilities.
• Proficiency in retail management software (POS, inventory, CRM).
• Strong analytical and problem-solving skills. 
• Ability to work in a fast-paced, target-driven environment.

Salary
N200,000 - N300,000 / month.

Application Closing Date
17th October, 2025.