Hotel Receptionist at Captain Residency Hotel

Captain Residency Hotelis a nice and modern beautiful Hotel, located in a very peaceful and quiet environment. Our hotel is one place that travellers can be sure to have a good time in. Our hotel is well maintained and all our rooms are well - appointed, spacious, fully furnished and well decorated.

In Captain Residency Hotel, every stay is designed to be more than just a visit, it’s an experience of comfort, elegance, and genuine care. Perfectly situated in the heart of the city, we offer the ideal blend of convenience and tranquility, making us the preferred choice for both business and leisure travelers.Step inside and discover beautifully furnished suites and rooms, each crafted to create the perfect balance of style and relaxation. Fromluxury-grade mattresses with premium linenstospacious, fully air-conditioned interiors, every detail is thoughtfully chosen to ensure you feel at ease.Indulge in the privacy of yourseparate living area, enjoy the sophistication of ourluxury bathroom amenities, or unwind with a refreshment from thewell-stocked mini bar.With the city’s attractions, business districts, and cultural highlights just moments away, Captain Residency gives you the perfect base to explore while offering a serene retreat to return to.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist

Location: Sabo-Yaba, Lagos 
Employment Type: Full-time

Job Description

• The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional service to ensure a positive and memorable stay.
• This role involves managing reservations, handling guest check-ins and check-outs, processing payments, and providing concierge services.
• A professional demeanor, excellent communication, and attention to detail are critical for maintaining guest satisfaction and upholding the hotel’s standards of excellence.

Primary Responsibilities
Guest Check-In and Check-Out:

• Welcome guests warmly and handle the check-in/check-out process efficiently.
• Verify guest identity, process payments, and issue room keys.

Reservations Management:

• Manage phone, email, and online reservations, ensuring accurate record-keeping.
• Coordinate with the reservation team to optimize room occupancy.

Guest Services and Information:

• Provide guests with information about hotel services, local attractions, and transportation.
• Respond promptly to guest inquiries and resolve complaints or escalate issues as needed.

Front Desk Operations:

• Maintain an organized and professional reception area.
• Keep accurate records of room availability, bookings, and payments.
• Balance cash registers and report daily financial transactions.

Communication and Coordination:

• Liaise with housekeeping, maintenance, and other departments to meet guest needs.
• Notify relevant staff of guest arrivals, departures, and special requests.

Security and Safety:

• Monitor guest access and ensure compliance with hotel policies.
• Report any suspicious activities or security issues to management.

Administrative Duties:

• Handle correspondence, emails, and calls professionally.
• Maintain guest records and ensure data privacy according to hotel standards.

Requirements

• Courses / Qualification: OND / HND / B.Sc
• Relevant Experience: 1 - 5 years experience in a similar role
• Required Age: 20-35years

Special Skills & Key Behavioural Competencies:

• Excellent customer service and communication skills.
• Proficiency in hotel management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and a friendly demeanour.
• Problem-solving skills and the ability to handle conflict diplomatically
• Must be resident in City of interest.

Salary
N80,000 - N100,000 / month.

Application Closing Date
21st October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: admin@captainresidency.com using the Job Title as the subject of the email.