Head of Operational Excellence at Qore - Appzone Limited

Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Title: Head of Operational Excellence

Job Opening ID: 270
Location: Lagos
Job Type: Full time
Industry: Technology

Responsibilities
Operational Strategy Management:

• Evaluate current workflows, processes, and systems to identify inefficiencies and areas for improvement.
• Create detailed, long-term operational strategies and roadmaps to optimize resources, streamline processes, and align with the company's overall business goals
• Oversee and manage the execution of strategic initiatives and projects by leading cross-functional teams, managing project timelines, and ensuring milestones are met.
• Work closely with senior leadership and various departments to ensure strategic alignment and buy-in.
• Continuously monitor the effectiveness of implemented strategies using data and key performance indicators.

Process Management:

• Develop and design new or improved processes that are more efficient, effective, and aligned with the company's strategic objectives.
• Lead and manage the implementation of new processes by collaborating with cross-functional teams, managing project timelines and resources, and ensuring smooth transitions.
• Create and maintain comprehensive documentation, including standard operating procedures (SOPs) and training materials, to ensure process consistency and compliance across the organization.
• Continuously monitor key performance indicators (KPIs) to measure the effectiveness of processes and identify any issues.
• Foster a culture of continuous improvement (e.g., Lean Six Sigma, Kaizen) by conducting regular audits, gathering feedback, and making iterative changes to optimize process performance.
• Collaborate with various departments and stakeholders to analyze existing business processes and identify tasks that are repetitive, manual, and well-suited for automation.

Operational Governance & Risk Management:

• Design, implement, and oversee a comprehensive operational risk management framework that aligns with regulatory requirements, industry best practices, and the company's risk appetite.
• Proactively identify and analyze potential risks across all operational areas, including processes, systems, and people
• Establish and maintain governance structures and reporting lines to ensure that all business units adhere to the established risk policies.
• ​Continuously monitor the effectiveness of risk controls and management strategies.
• Prepare and present detailed risk reports to senior management and the board of directors, providing insights into the organization's risk profile and recommendations for improvement.

Performance Management:

• Develop, track, and report on key performance indicators (KPIs) and metrics that directly measure operational health and effectiveness.
• Collect and analyze operational data to identify performance gaps, trends, and opportunities for improvement.
• Lead projects to improve performance, working with cross functional teams to streamline processes, eliminate waste, and enhance productivity.
• Prepare and present regular performance reports to senior management.

Requirements

• BSc / BEng in Computer Science, Engineering, or related field. MSc/MEng in similar fields with relevant certifications will be an added advantage.
• 8+ years work experience in a financial technology, software development, financial services, or technology organization in a similar role. 
• Good reporting skills and standards and a high level of intelligence with the ability to learn with ease and speed.   
• Ability to motivate, counsel, and constructively deal with people at all levels.  
• Proficiency in Microsoft Office packages is highly essential and recommended.  
• Excellent interpersonal and communication skills and proficiency in both spoken and written English, problem solving, analytical thinking, and communication.  
• Self-confidence and authenticity while having high personal ambitions and strong work ethic.    
• Understanding of project management methodologies and thorough understanding of Kaizen process improvement technique. 
• Proficient in the use of agile delivery tools like JIRA, Confluence etc., and comfortable with the use of enterprise productivity tools Microsoft 365 applications, process automation tools, ticket management platforms, etc.

Benefite
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very Competitive & Rewarding Pay
• Flexible work option (i.e., Remote)
• Group Life Insurance 
• Medical Insurance 
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
30th November, 2025.