Receptionist / Customer Relations Officer (CRO) at Fave Consulting

Fave Consulting Limited is a Nigerian-origin consulting firm, established in 2021, with operations now spanning both Nigeria and the UK. They focus on delivering tailored human capital, legal, IT, and financial solutions to organizations across diverse, high-demand industries, including healthcare, IT, logistics, construction, and security.

We are recruiting to fill the position below:

Job Title: Receptionist / Customer Relations Officer (CRO)

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Customer Relations Officer (CRO) will be responsible for ensuring that all clients receive an outstanding and memorable experience.
• You will be required to ensure an effective management of the spa journey, including appointments/reservations, loyalty rewards, memberships, treatments, and retailing.
• You will also be responsible for handling social media accounts with specific campaigns aimed at achieving membership subscriptions, business objectives and spa profitability (increased sales).

Key Responsibilities

• Hands-on management of client data, spa treatments, timings, appointment bookings (online & offline), loyalty rewards and membership subscriptions on a full-time basis.
• Ensuring consistency of service and safety protocols, appropriate and correct pricing, issuing of receipts, correct filling out of client forms and client satisfaction on every interaction.
• Communicate with spa manager and spa director to ensure smooth day-to-day operations, including purchasing requirements, client requests & feedback.
• Collaborate with the Spa Manager on revenue initiatives, service enhancements, incentive programs, marketing and brand development.
• Create social media campaigns to increase online followership and presence, increase retail sales and client loyalty.
• Managing all our social media accounts (Facebook, Twitter and Instagram). In order to do this effectively, you must take photos of clients' finished treatments using the shop camera.
• Marketing of spa memberships with a monthly target of 10 members.
• Representing the company at trade fairs and external events within Abuja and outside if necessary.
• Effective management of our sister brand “Amali Cosmetics” includes sales and inventory management.
• Other duties as assigned.

Requirements

• Interested candidates should possess a B.Sc. or HND qualification
• 1-3 years of hands-on experience in the beauty sector
• Ability to maintain and promote a long-lasting relationship with our clients.
• Educate and guide the client based on their specific needs.
• Must be adaptable to change and able to multitask calmly and efficiently, with an emphasis on follow-up, cooperation and courtesy.
• Excellent verbal, written and problem-solving skills.
• Excellent interpersonal, leadership and listening skills. Must be highly organised and detail-oriented.
• Knowledge of the best practices and industry trends is essential.
• Knowledge of computerized spa booking software, Excel, MS Office, and point of sale systems is an asset. 1
• Knowledge of social media management and digital marketing.

Salary
N100,000 per month.

Application Closing Date
17th October, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter in PDF to: recruitment@faveconsulting.com using the Job Title as the subject of the email.