Customer Experience Manager at CleanAce Academy

CleanAce Academy is a foremost Drycleaning and Laundry Company with a history dating as far back as three generations. CleanAce is Africa’s only ISO 9001:2015 Certified Cleaning Business and is a One-Stop Franchise Company for Total Fabricare, Laundry equipment and supplies.

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos
Job type: Full-time

Overview

• The ideal candidate will be responsible to lead the entire customer experience strategy on behalf of the organization.

Task / Role Complexity
He/she will perform the below strategic responsibilities:

• Developing and implementing new strategies for driving customer value and  ensuring optimal customer experience by conducting studies and research,
• Ensure that each touch point across the customer journey is engaging, efficient, and effective,
• Develop feedback points in the customer journey, define segmentation of customer base and identify opportunities for continuous improvement,
• Establish communication mediums through which customers can readily contact the company and vice versa,
• To conduct surveys by gathering information on customer opinion of rendered services to drive customer retention, reduce churn, and increase customer satisfaction,
• To continually review and evolve the processes CleanAce uses to track, oversee and organize every interaction between the customer and vivacity throughout the lifecycle,
• Supervise the activities of the digital and customer service team to ensure their interaction with customers reflect positively on the company,
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of CleanAce.

Application Closing Date
25th October, 2025.

Method of Application
Interested and qualified candidates should forward their CV to: hr1@cleanace.com.ng using the position as the subject of the email.