Key Account Officer at Whoosh NG

Whoosh NG is an thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company.

We are recruiting to fill the position below:

Job Title: Key Account Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Key Account Officer will be responsible for managing and nurturing relationships with WhooshNG's clients.
• This role requires a proactive, client-focused professional who can build trust, ensure client satisfaction, and drive business growth through excellent account management and service delivery oversight.

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring their needs are met promptly and effectively.
• Develop and maintain strong relationships with clients to build trust and loyalty.
• Track delivery and resolve any issues or complaints in a timely manner.
• Identify opportunities to upsell or cross-sell WhooshNG’s services to existing clients.
• Coordinate with operations to ensure smooth and efficient delivery processes.
• Provide clients with regular updates on their deliveries and overall account performance.
• Conduct periodic client reviews to gather feedback and recommend improvements.
• Develop strategies to increase client retention and satisfaction.
• Work towards meeting revenue targets and business growth objectives.

Qualifications & Skills

• Bachelor’s Degree in Business Administration, Marketing, Logistics, or related fields.
• 1 - 2 years of experience in account management, customer relations, or sales (preferably in logistics, supply chain, or e-commerce).
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain long-term professional relationships.
• Problem-solving mindset with strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of logistics, delivery services, or supply chain management is an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@whoosh.com.ng using "Key Account Officer" as the subject of the email.