Night-Duty Manager at Villa Park Hotel and Suites

Villa Park Hotels and Suites is a beautiful, fantasy-like journey into a glamorous world of pure luxury, privacy, exceptional service and gratifying indulgence. Founded in 2007 to add a touch of professionalism to the hospitality and tourism industry, it is located in one of the most secured and serene locations in Lagos.

We are recruiting to fill the position below:

Job Title: Night-Duty Manager

Location: Gudu, Abuja (FCT) 
Employment Type: Full-time

Responsibilities

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND qualification with at least 2 years work experience. 

Application Closing Date
20th October, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: villaparkabuja@gmail.com using the Job Title as the subject of the mail.