Operations Coordinator (Health Care) at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Operations Coordinator (Health Care)

Location: Lagos 
Employment Type: Full-time
Department: Operations

Role Purpose

• Coordinate day-to-day hospital operations across OPD, Imaging, Laboratory, Dialysis, Cath Lab, Pharmacy, Wards, and Support Services to ensure safe, efficient, and standardized service delivery aligned with POSH policies and PPP performance targets.

Key Responsibilities

• Orchestrate daily operations huddles; escalate risks and remove bottlenecks.
• Implement SOPs, checklists, and turnaround-time targets across departments.
• Monitor patient-flow (triage → diagnostics → treatment → discharge) and reduce delays.
• Track departmental KPIs and prepare weekly/monthly reports.
• Coordinate commissioning tasks and maintenance with Biomed/Engineering.
• Ensure ERP usage for scheduling, inventory, work orders, and incident logging.
• Support Quality & Risk for audits, CAPAs, and safety drills.
• Liaise with Finance on billing integrity, cash controls, and claims completeness.
• Lead shift handovers and on-call coordination for critical services.

KPIs / Success Metrics

• Dept. TATs on target; >95% equipment uptime.
• >90% SOP compliance; incident closure within SLA.
• Patient waiting time reduction and improved satisfaction scores.

Qualifications & Experience

• Bachelor’s Degree in Healthcare / Operations / Business (Master’s preferred).
• 5 - 8 years in hospital operations, ideally in tertiary / specialty facilities.
• Demonstrated experience with ERP/EMR workflows and KPI dashboards.

Skills & Competencies:

• Strong coordination and stakeholder management.
• Data-driven mindset; advanced Excel/ERP reporting.
• Knowledge of patient safety, infection control, and JCI/ISO concepts.

Salary
N600,000 - N900,000 monthly.

Application Closing Date
30th November, 2025.