Technical Service Delivery Supervisor at Elevated HR Limited

Elevated HR Limited - We are a diversified one stop place for employers looking to recruit talents to fill the different positions within their organization.

We are recruiting to fill the position below:

Job Title: Technical Service Delivery Supervisor

Location: Mainland, Lagos
Employment Type: Full-time

Job Responsibilities

• Plan and schedule service tasks for service engineers based on priority, skill-set and availability.
• Liaise with customers to confirm service appointments, schedule, and provide updates on work progress.
• Ensure timely allocation of resources to meet customer needs and Service Level Agreements.
• Identify service requirements and priorities.
• Ensure adequate availability of resources for service delivery.
• Monitor resource utilization and make adjustments as necessary.
• Establish key performance indicators (KPIs) to measure service effectiveness.
• Analyze service delivery data and performance metrics to identify areas for improvement.
• Prepare reports and presentations on service performance for management.
• Act as the primary point of contact for customers inquires related to service issues.
• Implement best practices and standard operating procedures to enhance service quality.
• Maintain accurate inventory records of the workshop items.
• Ensure all jobs done in the workshop are carried out in accordance with safety standards, including use of Personal Protective Equipment (PPE).
• Identify and address quality issues.
• Ensure all tools, equipment and machinery are properly maintained and serviced.
• Inspect completed work to ensure it meets company standards and SLA with the customers.
• Prepare reports on workshop activities and expenses to management.

Qualifications, Experiences and Competencies required

• Mechanical or electrical engineering background.
• Minimum of 3 years technical understanding.
• Understanding of technical information and ability to apply information to satisfy customers' needs.
• Experience in service, coordination and operations support.
• Service management software competence.
• Strong organizational and analytical skills.
• Knowledge of resource allocation and work order management.
• Customer service orientation.
• Strong verbal, written and presentation skills.
• Keen attention to details and productive time management.
• Knowledge of logistics and supply chain management.
• Project Management skills.

Application Closing Date
25th October, 2025

How to Apply
Interested and qualified candidates should send their updated CV to: elevatedhumanresources@gmail.com using "Technical Service Delivery Supervisor’’ as the subject of the mail.