Store Manager at a Hospitality Company - Owens and Xley Consults

Owens and Xley Consults - Our client in the hospitality industry is recruiting to fill the position below:

Job Title: Store Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Our client is seeking an energetic and experienced candidate to oversee daily store operations, lead floor staff, and ensure an exceptional customer experience.
• The ideal candidate is organized, customer-focused, and skilled in managing both people and inventory in a dynamic retail or hospitality environment.

Key Responsibilities

• Coordinate and assign roles to floor staff to ensure seamless, efficient, and professional customer service.
• Schedule and manage staff shifts, adjusting as necessary to accommodate peak hours, events, or workload changes.
• Interact with customers at the service area and payment point to ensure they are comfortable, satisfied, and promptly attended to.
• Implement strategies to gather and analyze customer feedback, using insights to drive continuous service improvement.
• Forecast sales trends to guide product ordering, considering peak periods, seasonal variations, promotions, and customer preferences.
• Monitor, track, and maintain optimal inventory levels to prevent shortages or overstocking.
• Regularly inspect the store’s cleanliness, organization, and visual presentation, ensuring it aligns with brand standards.
• Maintain accurate and up-to-date records of inventory, sales transactions, and customer interactions for operational analysis and reporting.
• Collaborate with the operations and procurement teams to ensure timely replenishment and efficient store performance.
• Drive a culture of accountability, teamwork, and excellence among store staff.

Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field.
• 3 – 5 years experience in a supervisory or store management role, preferably within the hospitality or retail industry.
• Strong leadership, interpersonal, and customer service skills.
• Excellent organizational and analytical abilities.
• Proficiency in Microsoft Excel and basic inventory management tools.
• Demonstrated ability to manage staff, resolve conflicts, and maintain a positive customer experience.

Salary
N250,000 - N270,000 / month.

Application Closing Date
3rd November, 2025.