Order Confirmation Specialist at Next-Online Store

Next-online store is a growing e-commerce business in Ibadan Nigeria, focusing on delivering exceptional customer experiences and driving sales growth. Our team is passionate about innovation and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Order Confirmation Specialist

Location: Water Bus Stop, Opposite University of Ibadan Second Gate - Oyo
Employment Type: Full-time

Job Summary

• We’re looking for a detail-oriented Order Confirmation Specialist.
• This role involves confirming orders, ensuring accuracy, and providing excellent customer service to enhance our customers’ shopping experience.

Key Responsibilities

• Order Confirmation: Review and confirm customer orders promptly, ensuring accuracy of products, quantities, and delivery details.
• Customer Communication: Proactively communicate with customers regarding order status, addressing queries and concerns.
• Order Processing: Assist in smooth processing of orders, liaising with logistics and inventory teams as needed.
• Accuracy and Quality Control: Ensure order details are accurate to minimize errors and returns.
• Customer Service: Provide responsive and helpful service to customers, contributing to high customer satisfaction.
• Reporting: Assist in generating reports on order confirmations and customer interactions.

Qualifications

• Minimum Qualification: SSCE / NCE / ND qualification.
• Experience: Previous experience in customer service or order management in e-commerce is an advantage.
• Communication Skills: Excellent written and verbal communication skills in English.
• Attention to Detail: Strong attention to detail to ensure order accuracy.
• Technical Skills: Familiarity with e-commerce platforms and basic computer skills.

What We Offer

• Growth Opportunities: Professional development in a growing e-commerce company.
• Dynamic Team: Collaborative and supportive work environment.

Application Closing Date
16th October, 2025.