Customer Service Officer & Cashier at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Title: Customer Service Officer & Cashier

Location: Uyo, Akwa Ibom
Employment Type: Full-time
Department: Operations / Front of House
Reports To: Outlet Supervisor or Outlet Manager

Job Description

• To provide excellent customer service by attending to guests courteously, processing orders accurately, handling cash transactions efficiently, and ensuring a clean and welcoming environment that reflects the brand’s standards.

Responsibilities
Customer Service:

• Greet customers warmly and assist them in making product selections.
• Provide detailed product information, including flavors, ingredients, and promotions.
• Ensure fast, friendly, and professional service at all times.
• Handle customer complaints or feedback courteously and escalate unresolved issues to the Outlet Manager.
• Maintain a positive, cheerful attitude that enhances the guest experience.

Cashiering & Sales Transactions:

• Operate the Point-of-Sale (POS) system efficiently to process sales, refunds, and discounts.
• Handle cash, credit card, and digital payments accurately and securely.
• Reconcile cash drawers at the start and end of each shift.
• Issue receipts, process refunds, and maintain accurate transaction records.
• Ensure daily cash deposits are properly recorded and handed over according to company policy.

Order & Product Handling:

• Take and confirm orders correctly to ensure accuracy and customer satisfaction.
• Work with the production/kitchen team to ensure timely and accurate delivery of orders.
• Package bakery, pastry, or ice cream items neatly and in line with brand presentation standards.
• Monitor product display, restock shelves, and ensure items are attractively presented and labeled.

Cleanliness & Store Appearance

• Keep the counter, display area, and dining space clean and organized.
• Follow food handling and hygiene standards in all customer-facing activities.
• Maintain cleanliness of workstations, equipment, and customer areas throughout the day.

Recordkeeping & Reporting:

• Maintain daily sales and transaction records.
• Report low stock levels, POS issues, or customer trends to the Outlet Supervisor.
• Support in inventory counts and product movement tracking as needed.

Requirements

• SSCE / OND / HND in any field (Hospitality or Business-related discipline preferred).
• 1 – 3 years’ experience in a customer service or cashier role within a confectionery, bakery, or QSR environment.
• Basic knowledge of sales and cash handling procedures.
• Familiarity with POS systems and digital payment platforms.
• Excellent communication and interpersonal skills.

Key Competencies:

• Friendly, courteous, and customer-oriented personality.
• Accuracy and attention to detail in handling transactions.
• Ability to multitask and work effectively under pressure.
• Honesty, integrity, and reliability in cash management.
• Good grooming and professional appearance.
• Team player with a positive attitude toward work.

Application Closing Date
11th November, 2025.

How to Apply
Interested and qualified candidates should send their curriculum vitae to: hr@khenpro.com using Job Title as the subject of the mail.