Infield Quality Control (QC) and Call Back Manager at Ipsos

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.

Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

We are recruiting to fill the position below:

Job Title: Infield Quality Control (QC) and Call Back Manager

Location: Lagos
Job type: Full-time

Job Summary

• The Infield Call deck Manager leads and manages both the Infield Quality ControI and in office Call Back team, ensuring the timely, accurate and efficient delivery of quality data
• This role requires a keen understanding of research methodologies, excellent organizational skills, and the ability to manage multiple projects simultaneously.

Responsibilities

• Support the Head of Unit in resource planning& monitoring by managing job assigning, job distributions, ensuring conste nt follow-up with the team and ensuringqualitydeliverabkson all QC projects.
• Participating in projectset up meeting and project briefingof the assigned projects.
• Support on budget, requisition and reconciliation with finance is prepared and approved timely
• Support on all the QC workflow on assigned projects and supervise both call back team and Field QC officers to ensure quality deliveries.
• Perform data inconsistencieschecks, outliers, and trend checks (based on all QCError KRIS). prepare daily/weekl',' QC report and communicate report with field team
• Ensure constant follow up with field team to ensure all data queries and issues are resolved within 24 hours of flag.
• Oversee the infield QCandCaII back process fo multiple research projects, ensuring deadlines are met and qualitystandards are maintained.

Requirements

• At least BSc Degree or HND (CGPA not less than 3 0/5.0).
• Certification in date management Will be plus.
• Strong leadership and team management skills.
• Excellent analytical skills and attention to detail, proficiency in Microsoft packages and tools, such as
• Excel, Word Document, Pmver Pointetc
• 5+ years' experience working on variety of research projects Data management or quality control level.
• Hands-on experience with field research methodology.
• Hands-on experience in field data quality assurance a nd process compliance.
• Hands-on experience with analytical tools, preferably Excel and SPSS).
• Experienced in developing basic automated dashboard reports.

Skills:

• Self-starters with a keen interest in technology and highly motivated towards success.
• Must be proactive and result-oriented
• Must show initiative and desire to learn business subjects verv fast.
• Strong meticulous attention to detail
• Excellent problem-solving skills, proven teamwork, end communication skills(written and Oral).
• A Team Leader with zero tolerance for error

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: ipsosnigeria@ipsos.com using the Job Title as the subject of the email.