Head of Department, Business Process Management (BPM) at Lead Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Head of Department, Business Process Management (BPM)

Location: Maryland, Lagos
Employment Type: Full-time
Division: Business Support
Department: Business Process Management (BPM)
Unit: N/A

Job Objective / Summary

• The Head of Business Process Management (BPM) is responsible for designing, optimizing, and overseeing the bank’s business processes to improve operational efficiency, service delivery, and compliance.
• This role ensures that processes are aligned with business objectives, regulatory requirements, and industry best practices, driving continuous improvement and innovation.

Duties & Responsibilities

• Develop and implement the bank’s business process management framework, ensuring alignment with strategic goals.
• Identify, analyze, and optimize core banking processes to improve efficiency and customer experience.
• Lead process automation initiatives and digital transformation efforts to enhance operational effectiveness.
• Collaborate with various departments to streamline workflows and eliminate bottlenecks.
• Monitor process performance using key metrics and recommend improvements based on data insights.
• Ensure compliance with regulatory and internal control requirements in all business processes.
• Conduct process training and capacity-building sessions for employees to ensure adherence to best practices.
• Lead change management initiatives related to process redesign and technology adoption.

Key Performance Indicators

• Reduction in process inefficiencies and turnaround times.
• Successful implementation of process automation initiatives.
• Compliance with internal controls and regulatory requirements.
• Improvement in customer service delivery and operational excellence.
• Employee adoption and adherence to new processes and policies.

Requirements
Education:

• Bachelor’s Degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master’s preferred).
• Membership in relevant professional bodies such as the Chartered Institute of Bankers of Nigeria (CIBN) is an advantage.
• Certifications in business process management, Lean Six Sigma, or process automation (e.g., CBPP, Lean Six Sigma, BPMN, Agile, ITIL) are preferred

Experience:

• 7+ years of experience in MIS, data management, business intelligence, or IT roles within the financial sector.

Knowledge:

• Strong understanding of business process modelling, reengineering, and automation.
• Proficiency in process mapping tools such as BPMN, Visio, or other workflow management platforms.
• Ability to analyse complex processes and recommend strategic improvements.

Skills / Competencies:

• Strong stakeholder engagement and change management skills.
• Excellent problem-solving, decision-making, and project management abilities.

Reporting Relationship:

• Supervisor: Executive Director, Business Support Division.
• Supervisee: All Business Process Management (BPM) Department Staff.

Relationship with Stakeholders:

• Internal: All internal application users.
• External: All external application users.

Application Closing Date
31st October, 2025.