Field Application Specialist - In Vitro Diagnostics (IVD) at a Reputable Company - Ascentech Services Limited

Ascentech Services Limited - Our client a reputable company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Field Application Specialist - In Vitro Diagnostics (IVD)

Location: Kano
Employment Type: Full-time

About the Role

• Our client seeks a dynamic and technically proficient Field Application Specialist to manage the implementation, support, and technical sales processes for their In-Vitro Diagnostics (IVD) portfolio in the Kano region.
• This role is crucial for bridging the gap between sales and technical support, ensuring high customer satisfaction, successful product validation, and effective post-sales support across clinical laboratory settings.

Key Responsibilities

• Deliver comprehensive product training and technical support to end-users (Medical Laboratory Scientists and Technicians) on the proper operation, maintenance, and application of IVD equipment and reagents.
• Oversee the successful installation, implementation, and technical validation of new IVD instruments and assays in client laboratories, ensuring protocols meet performance and regulatory standards.
• Act as the primary technical point of contact for complex issues, providing timely and effective troubleshooting and fault resolution for IVD instruments and application problems.
• Actively support the sales team by conducting product demonstrations, explaining technical features and benefits, and contributing to the achievement of regional sales objectives.
• Conduct continuous market trend analysis and comparative analysis of competitor products to provide strategic insights that inform sales and product development strategies.
• Cultivate and maintain strong professional relationships with key laboratory personnel, ensuring customer satisfaction and high product loyalty.
• Work closely with the national technical and sales teams, contributing technical knowledge and sharing field feedback to enhance service delivery and product quality.

Qualification & Experience

• Bachelor's Degree in Medical Laboratory Science (BMLS) is mandatory.
• 1 – 2 years of relevant professional experience, ideally within a clinical laboratory setting or in a technical/field support role for IVD or laboratory equipment.
• Strong knowledge of basic laboratory techniques, including IVD automation principles. Familiarity with basic laboratory Quality Management Systems (QMS) is highly desirable.
• Exceptional Problem-Solving Skills, Critical Thinking, and meticulous Attention to Detail. Excellent Communication and Presentation Skills are essential for effective customer training.
• Proficiency in computer applications and reporting tools (Computer Literacy).

Application Closing Date
21st October, 2025.