Customer Success / Client Relations Manager at Magnacap Limited

MagnaCap Limited is a SEC licensed financial brokerage and investment advisory company. We are known for our dependability, accountability, and quality of service. We deploy innovative strategies to ensure that our clients get maximum value.

We facilitate and execute trades on behalf of our clients, our execution service covers a wide range of asset classes, including fixed income, equities, money market, commodities, and FX

We are recruiting to fill the position below:

Job Title: Customer Success / Client Relations Manager

Location: Yaba (Sabo), Lagos
Employment Type: Full-time

Job Summary

• We are looking for a proactive and customer-focused Customer Success Manager to join our team.
• This role is critical in ensuring our clients achieve their desired outcomes while using our products and services.
• You will build strong relationships, drive product adoption, and serve as a strategic partner to our customers.

Key Responsibilities

• Serve as the primary point of contact for assigned clients post-sale.
• Onboard new customers and help them get up to speed quickly.
• Develop deep understanding of client goals and align product usage accordingly.
• Monitor account health, usage, and proactively address issues or concerns.
• Provide regular reports, insights, and recommendations to clients.
• Act as a liaison between customers and internal teams.
• Manage escalations and ensure timely resolution of customer issues.
• Champion customer feedback and contribute to product/service improvements.
• Manage communications channels such as emails, WhatsApp, LinkedIn, Instagram etc
• Communicate regularly with clients through marketing campaigns.

Requirements

• Bachelor’s Degree / HND / OND in Business, Marketing, Communications, or related fields
• 2 - 5 years of experience in customer success, account management, or related role.
• Strong communication, relationship-building, and problem-solving skills.
• Experience using CRM tools (e.g., Salesforce, HubSpot, or similar).
• Proactive, organized, and able to manage multiple priorities.
• Empathy, patience, and a customer-first mindset.

Preferred Qualifications:

• Fintech industry experience.
• Knowledge of customer success platforms.

Salary
N100,000 - N120,000 monthly.

Application Closing Date
11th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: career@magnacap.org using the job title as the subject of the mail.