Field Technician at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Field Technician

Location: Lagos
Job Type: Full-time
Reporting Line: Regional Operations Manager (Nigeria)

Job Objective

• Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities

• 24/7 field assistance, on-call.
• Proactive monitoring of equipment & facilities.
• Assist network installation, testing & commissioning, bringing into service, integration.
• Cross connects & jumping.
• Assist to maintain records, inventory, and spares.
• Assist to receive equipment, bench test, storage, and RMA return handling.
• Assist with incident and problem resolution as directed by NOC / TAC.
• Provide Service Desk cover as required.
• Assist with technical shareholder support / shareholder consultancy and sales support.
• Assist with network quality and performance management.
• Assist with creation of ad hoc reports as needed.

Requirements
Minimum Qualifications:

• Bachelor's Degree (or equivalent work experience) in a technical field.
• Technical certifications i.e., CCNA or equivalent field experience (desirable).

Experience & Skills:

• Requires 2 years of relevant work experience in telecom industry.
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
• Effective written and verbal communications skills.
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients.

Attributes:

• Client focused, relationship builder.
• Integrity, honest with high ethical standards.
• Boundless, passionate, and flexible.
• Personal excellence, accuracy, and attention to detail.
• Collaborative, achieve results through teamwork and partnerships.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online