Social Media & Customer Care Officer at Eden Forever Decor

Eden Forever Decor - We specialize in creating memorable Christmas experiences that transform homes, businesses, and communities. With a blend of creativity, elegance, and professionalism, they bring the festive season to life in a way that leaves lasting impressions.

We are recruiting to fill the position below:

Job Title: Social Media & Customer Care Officer 

Location: Lekki Phase 1, Lagos
Reports to: Operations Supervisor

Role Overview

• We are seeking a creative, organized, and client-focused Social Media & Customer Care Officer to drive our online presence, manage client engagement, and support our sales/marketing goals.
• This role combines social media management, content creation, and client communication.
• The ideal candidate is a self-starter who can design eye-catching content, engage our audience, and ensure every online client inquiry is responded to promptly and professionally.

Key Responsibilities
Social Media Management:

• Manage and grow the company’s presence across Instagram, Facebook, TikTok, LinkedIn, and WhatsApp Business.
• Create, schedule, and publish engaging content (posts, stories, reels, videos, flyers) in line with brand style.
• Monitor trends in social media, festive décor, and client engagement, and apply them to content strategy.
• Track and report on social media growth, engagement rates, and campaign performance.

Content Creation & Design:

• Develop creative content, including graphics, short videos, and festive marketing campaigns.
• Use design/editing tools (Canva, Photoshop, Premiere Pro, CapCut, etc.) to produce professional content.
• Work closely with the Operations Supervisor to align content with seasonal promotions and sales targets.

Client Communication & Engagement:

• Serve as the first point of contact for all client messages, DMs, and inquiries via social media and email
• Respond promptly and professionally to client requests, inquiries, and complaints.
• Forward leads to the Operations Supervisor and update the client engagement tracker.
• Assist with email marketing campaigns, newsletters, and WhatsApp broadcasts.
• Maintain excellent customer service standards in every online interaction.

Collaboration & Support:

• Support the sales/marketing team with promotional campaigns.
• Share customer feedback and insights with management to improve services.
• Contribute creative ideas to seasonal campaigns and festive promotions.

Key Performance Indicators (KPIs)

• Growth in social media followers and engagement.
• Response time to client inquiries (target: within 1 hour during work hours).
• Number of client leads generated via social media.
• Quality and consistency of content posted weekly.
• Timely submission of weekly and monthly reports.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• 1–2 years’ proven experience as a Social Media Manager or in a similar role.
• Strong skills in content creation (graphics + short-form video editing).
• Familiarity with social media management tools (Meta Business Suite, Buffer, Hootsuite, etc.).
• Excellent communication skills (written and verbal).
• Ability to multitask, prioritize, and work under tight festive season deadlines.
• A passion for creativity, festive décor, and client service.
• Experience in a customer-facing or service-related industry is an added advantage.

Application Closing Date
6th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online