Social Media Executive & CRM Officer at ShogxyPro Outsourcing (2 Positions)

ShogxyPro Outsourcing is a forward-thinking HR and talent solutions firm based in Lagos, Nigeria. We specialize in recruitment, staff outsourcing, compliance management, and workforce development for businesses across various industries. Our goal is simple: help organizations grow by connecting them with the right people and building compliant, efficient HR systems. We serve startups, SMEs, and large enterprises looking to scale without the burden of in-house HR challenges.

We are recruiting to fill the position below:

Job Title: Social Media Executive & CRM Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a creative and data-driven Social Media Executive & CRM Officer to manage our online presence and customer engagement strategies.
• This professional will be responsible for developing and executing social media campaigns, managing customer databases, and optimizing communication to enhance brand loyalty and customer satisfaction.

Key Responsibilities
Social Media Management:

• Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, X, TikTok, etc.)
• Create engaging content (text, image, video) aligned with brand voice and marketing goals
• Monitor, analyze, and report on social media performance metrics
• Respond to comments, messages, and mentions in a timely and professional manner
• Collaborate with design and content teams to ensure consistent branding
• Stay updated on social media trends and best practices.

CRM Management:

• Maintain and update the customer database (CRM system)
• Segment audiences for targeted campaigns and communications
• Design and execute email marketing campaigns and customer journeys
• Analyze customer behavior and feedback to improve engagement and retention
• Coordinate with sales and customer service teams to ensure seamless customer experience
• Generate reports on CRM performance and customer insights.

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 2+ years of experience in social media management and CRM systems
• Proficiency in tools like Meta Business Suite, Hootsuite, HubSpot, Salesforce, or similar
• Strong writing, editing, and visual storytelling skills
• Analytical mindset with experience in data interpretation and reporting
• Ability to multitask and manage multiple campaigns simultaneously
• Creative, proactive, and detail-oriented.

Preferred Attributes:

• Experience in paid social media advertising
• Knowledge of digital marketing principles
• Familiarity with customer lifecycle and retention strategies
• Graphic design or video editing skills (Canva, Adobe Suite, etc.).

Application Closing Date
Not Specified.

How To Apply
Interested candidates should send their CV and cover letter to: ibukun.fakoya@valencyafrica.com using "Application – Social Media Executive and CRM Officer” as the subject of the mail.