Deputy Chief Operating Officer (Operations Process Lead) at Brint Online Schools

Brint Online School is an educational institution that provides a flexible, online learning environment for students. With a focus on quality teaching, Brint Online School aims to support academic growth through interactive digital resources and dedicated instruction. The school prioritizes student engagement, helping students learn at their own pace while ensuring they meet educational standards. By offering a range of courses, Brint Online School is committed to helping students achieve their academic goals in a structured and supportive online setting.

We are recruiting to fill the position below:

Job Title: Deputy Chief Operating Officer (Operations Process Lead)

Location: Remote
Employment Type: Full-time
Reports to: Chief Operating Officer & CEO

Role Overview

• We are seeking a Deputy COO / Operations Process Lead who will support the COO and CEO in strengthening internal systems, improving operational efficiency, and scaling our processes across departments.
• The ideal candidate is a highly organized, process-driven, and execution-minded individual with experience managing people, systems, and day-to-day operations in a fast-paced company.
• Experience in an EdTech, e-learning, or education-focused organization will be a strong advantage — especially one that has operated at scale (1,000+ learners or clients).

Key Responsibilities

• Support the COO and CEO in driving daily operations across all departments (Customer Service, Supervision, Onboarding, Tutor Success, etc.)
• Develop and document SOPs (Standard Operating Procedures) for recurring processes and workflows.
• Ensure all departments meet performance targets, escalate issues early, and follow through on resolutions.
• Track team deliverables daily using dashboards, reports, and performance trackers.
• Coordinate inter-departmental communication and ensure smooth escalation handling.
• Maintain strong oversight of learner onboarding, tutor performance, and client satisfaction workflows.
• Conduct regular operations reviews and performance reports to management.
• Assist with recruitment, onboarding, and internal training of new operations or support staff.
• Identify inefficiencies and propose process improvements to drive productivity and accountability.
• Serve as acting lead in the COO’s absence.
• Ensure customer satisfaction and lead operations team to higher heights

Requirements

• Minimum of 4–6 years’ proven experience in operations management, business process coordination, or team supervision.
• Experience in a fast-moving, tech-enabled company is required.
• EdTech or education operations experience (with 1,000+ learners/clients) is a strong advantage.
• Excellent organizational, documentation, and follow-up skills.
• Strong ability to multitask, manage deadlines, and communicate clearly.
• Proficient in Google Workspace tools (Sheets, Docs, Drive) and performance dashboards.
• Strong sense of ownership, urgency, and professional maturity.
• Must be Lagos-based or willing to work hybrid (remote + occasional physical).

Why Join Brint

• Salary: Competitive, based on experience
• Work directly with a visionary CEO building one of Africa’s fastest-growing education companies.
• Be part of a dynamic, innovation-driven environment where your ideas and structure shape the future of online learning.
• Clear growth trajectory — potential to evolve into a full COO role.
• Opportunity to build systems that impact learners across the world.

Application Closing Date
3rd November, 2025.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter (no more than 1 page) explaining your experience in operations and why you’re a strong fit for Brintr to: recruitments@brintsschool.com using "Deputy COO – Brint Online School" as the subject of the email.