Head of Operations at a Dynamic Technology-driven Company - WorkPrime Resources Limited

WorkPrime Resources Limited - Our client is a dynamic technology-driven company, powering multiple ventures aimed at transforming how Africans live, learn, trade, and transact. With a strong presence in e-commerce, Edutech, and Finance (Loans and POS Services). It connects users, merchants, and vendors effortlessly while redefining the digital experience across sectors.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Job Description

• The Head of Operations is responsible for designing and executing efficient operational strategies across all subsidiaries of the organization.
• This individual will oversee day-to-day activities, ensure optimal performance across departments, and align operations with the company’s strategic vision.
• The ideal candidate will be results-driven, process-oriented, and capable of managing the complexities of a multi-sector organization.

Responsibilities

• General Operations ManagementOversee daily operations across all verticals: e-commerce, academy, loan services, and POS services.
• Develop and implement standard operating procedures (SOPs) to ensure consistency and quality across functions.
• Monitor operational KPIs and ensure adherence to SLAs, timelines, and targets
• Collaborate with departmental heads to ensure smooth organizational coordination.

E-commerce:

• Supervise vendor onboarding, product logistics, delivery systems, and customer satisfaction frameworks. Ensure efficient last-mile delivery, inventory management, and vendor relations.
• Work closely with product and tech teams to optimize the Vendor, Customer, and Rider apps.
• Ensure compliance with regulatory and consumer protection laws.
• Edutech
• Loan and POS Business
• Strategic and Team Leadership.

Edutech (Academy):

• Oversee administrative and academic operations, curriculum rollout, and tutor recruitment.
• Ensure student enrollment targets, platform usability, and learner satisfaction.
• Develop operational strategies for online and physical training delivery.
• Collaborate with content creators, instructors, and the tech team for course availability.

Loans and POS Business:

• Ensure the efficient deployment and maintenance of POS terminals.
• Oversee credit application processes, risk assessments, and loan disbursement workflows.
• Ensure all CBN compliance standards are met.
• Implement fraud control measures and risk mitigation strategies.

Strategic & Team Leadership:

• Lead, mentor, and motivate operational team leads across all businesses.
• Participate in long-term strategic planning and expansion discussions.
• Continuously identify and implement cost-saving initiatives and operational efficiencies.
• Prepare regular operational reports and insights for executive leadership.

Performance Metrics (KPIs)

• Operational efficiency and turnaround time reduction
• Customer satisfaction and retention
• Cost-to-serve ratio improvements
• Vendor/Tutor/Agent onboarding success rates
• Compliance and audit outcomes
• Business unit profitability and support.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field (MBA or certifications a plus).
• 5 – 10 years in operational leadership roles, preferably across tech, fintech, or e-commerce.
• Experience managing multi-vertical operational models.
• Proven track record in implementing systems and improving productivity.
• Deep knowledge of compliance and regulatory requirements.
• Strong leadership, organizational, and interpersonal skills.
• Tech-savvy and systems-oriented.

Skills and Competencies:

• Strategic Thinking and Execution
• Operational Excellence and Innovation
• Project Management and Prioritization
• Analytical and Data-Driven Decision Making
• Strong Leadership and People Management
• Tech-Savvy with a Systems Mindset.

Application Closing Date
17th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@workprimeresources.com using the Job Title as the subject of the mail.

Note: For more enquires contact via WhatsApp: 08070893788.