Business Analyst at Vitafoam Nigeria Plc

Vitafoam Nigeria Plc is Nigeria's leading manufacturer of flexible, reconstituted and rigid foam products. It has the largest foam manufacturing and distribution network, which facilitates just-in-time delivery of its products throughout Nigeria. Incorporated on 4th August, 1962 and listed on the floor of the Nigerian Stock Exchange in 1978. Vitafoam's successful brands remain household names in the country.

We are recruiting to fill the position below:

Job Title: Business Analyst

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Business Analyst will be responsible for analyzing business requirements, identifying process improvement opportunities, and supporting the effective use of the company’s Enterprise Resource Planning (ERP) system.
• The role involves working closely with business users to resolve system issues, support process automation initiatives, and ensure data accuracy and integrity across various business functions.

Key Responsibilities

• Collaborate with various departments to understand business processes and translate them into functional system requirements.
• Provide first-level support to ERP users, ensuring prompt resolution of issues or escalation to the technical team.
• Monitor system usage and recommend process improvements to enhance operational efficiency.
• Document business requirements, user manuals, and standard operating procedures (SOPs).
• Assist in testing system enhancements, upgrades, and new modules to ensure proper functionality.
• Respond to user queries and troubleshoot ERP-related issues in a timely manner.
• Coordinate with the IT team and external vendors to resolve escalated issues.
• Conduct end-user training and orientation sessions to enhance ERP adoption and usage.
• Support the implementation of system changes with clear communication and user engagement.
• Ensure data accuracy and consistency across all business functions using the ERP system.
• Generate and analyze reports to support management decision-making.
• Identify recurring system issues and provide recommendations to prevent reoccurrence.
• Monitor compliance with internal control and data security procedures.
• Continuous Improvement & Stakeholder Engagement
• Work with process owners to review workflows and recommend automation opportunities.
• Support the implementation of new business solutions, system

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field.
• Minimum of 3–5 years of relevant experience in business analysis, ERP support, or process improvement.
• Strong understanding of ERP systems (preferably Microsoft Dynamics 365 Business Central, SAP ERP, or similar).
• Experience in requirements gathering, business process documentation, and functional testing.
• Solid knowledge of business operations such as finance, supply chain, manufacturing, or inventory management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: career.vitafoam@vitafoam.com.ng using “Business Analyst” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.