OSS / BSS & IT Infrastructure Manager at Lebara Nigeria

Lebara Nigeria - Beyond top-tier telecommunications, we have forged strategic partnerships to offer financial services designed to empower the creative industry. Through microloans, device funding, Lebara powered internet hubs, and culture-shaping events to boost the art, culture, tourism and creative economy. we are committed to driving innovation, inclusion, and economic growth.

We are recruiting to fill the position below:

Job Title: OSS / BSS & IT Infrastructure Manager

Location: Lagos
Job Type: Full-time
Department: Technology
Reports To: Head Network and IT Operation.

Role Summary

• The OSS/BSS & IT Infrastructure Manager will be responsible for overseeing the planning, deployment, operation, and optimization of the MVNO’s Operational Support Systems (OSS), Business Support Systems (BSS), and IT infrastructure.
• This role ensures that customer-facing and internal support platforms run efficiently, are secure, and meet business and regulatory requirements.

Key Responsibilities
OSS/BSS Management:

• Lead the design, integration, and maintenance of OSS and BSS platforms (CRM, billing, mediation, provisioning, order management, revenue assurance, etc.).
• Collaborate with vendors to ensure systems are configured according to MVNO business needs.
• Ensure real-time monitoring and reporting of OSS/BSS performance and service availability.
• Implement upgrades, patches, and security updates without disrupting operations.
• Coordinate end-to-end testing for new service rollouts and system integrations.

IT Infrastructure Management:

• Oversee the MVNO’s data center, servers, storage, and virtualization environment.
• Manage cloud and on-premises hybrid infrastructure for OSS/BSS and enterprise IT systems.
• Ensure high availability, disaster recovery, and data backup strategies are in place.
• Implement network security policies to safeguard customer and corporate data.
• Optimize infrastructure capacity for current and future growth.
• Vendor & Stakeholder Management:
• Manage relationships with OSS/BSS platform providers, IT hardware/software vendors, and system integrators.
• Negotiate SLAs and monitor vendor performance.
• Liaise with commercial, customer service, and network teams to ensure OSS/BSS meet business goals.

Compliance & Governance:

• Ensure OSS/BSS and IT infrastructure comply with local telecom regulations and data privacy laws.
• Implement ITIL, ISO 27001, and other best-practice frameworks.
• Oversee periodic audits, security penetration tests, and system health checks.

Team Leadership:

• Lead and mentor OSS/BSS engineers, database administrators, and IT infrastructure staff.
• Define KPIs, monitor performance, and provide professional development opportunities.
• Foster a culture of continuous improvement and service excellence.

KPIs (Key Performance Indicators)

• OSS/BSS service uptime (%)
• IT infrastructure availability (%)
• Incident resolution time (MTTR)
• Successful delivery of OSS/BSS change requests
• Vendor SLA compliance rate
• Infrastructure capacity utilization.

Qualifications & Skills
Education:

• Bachelor’s Degree in computer science, Telecommunications, Information Technology, or related field.
• Master’s Degree or relevant certifications (ITIL, PMP, TOGAF, CCNP, etc.) preferred.

Experience:

• 7+ years of experience in OSS/BSS management within a telecom or MVNO environment.
• Proven track record in IT infrastructure operations and digital transformation projects.
• Strong background in telecom billing, mediation, and CRM systems.

Skills:

• Expertise in OSS/BSS platforms such as Amdocs, Tecnotree, Huawei, NetCracker, or similar.
• Strong knowledge of IP networking, virtualization (VMware/Hyper-V), databases (Oracle/MySQL/PostgreSQL).
• Understanding of APIs, microservices, and cloud platforms (AWS, Azure, GCP).
• Excellent problem-solving, vendor management, and communication skills.

Application Closing Date
Not Specified.