NOC Manager at Lebara Nigeria

Lebara Nigeria - Beyond top-tier telecommunications, we have forged strategic partnerships to offer financial services designed to empower the creative industry. Through microloans, device funding, Lebara powered internet hubs, and culture-shaping events to boost the art, culture, tourism and creative economy. we are committed to driving innovation, inclusion, and economic growth.

We are recruiting to fill the position below:

Job Title: NOC Manager

Location: Lagos
Job Type: Full-time
Department: Network Operations Center (NOC)
Reports To: Head Network and IT Operation.

Role Summary

• The NOC Manager leads the 24/7 Network Operations Center team responsible for monitoring the MVNO’s core network, OSS/BSS platforms, IP infrastructure, and service availability.
• This role ensures rapid fault detection, efficient escalation, and timely resolution of incidents to maintain agreed SLAs and network performance targets.

Key Responsibilities
Network Monitoring & Fault Management:

• Oversee continuous (24/7) monitoring of the MVNO’s core, VAS, and IT systems.
• Ensure proactive detection of faults, alarms, and performance degradations.
• Implement incident escalation procedures to relevant technical teams.

Incident Management:

• Lead the coordination of troubleshooting activities for network and service issues.
• Maintain incident logs, root cause analyses, and corrective action plans.
• Reduce Mean Time to Repair (MTTR) for critical network faults.

Reporting & Analytics:

• Produce daily, weekly, and monthly network performance reports.
• Track and report SLA and KPI compliance to management.

Process & Team Management:

• Develop and maintain NOC Standard Operating Procedures (SOPs).
• Train and mentor L1/L2 NOC engineers.
• Manage NOC shift schedules and resource allocation.

Coordination:

• Work closely with Core Network, IT Infrastructure, and Vendor Support teams.
• Liaise with MNO partners for interconnect and integration fault resolution.

KPIs (Key Performance Indicators)

• Average Incident Response Time (IRT).
• Mean Time to Repair (MTTR) for high-priority issues.
• SLA compliance percentage for network availability.
• Accuracy and timeliness of performance reports.
• Number of repeat incidents due to unresolved root causes.

Qualifications & Skills

• Education: Bachelor’s Degree in Telecommunications, Computer Science, or related field.
• Experience: Minimum 10 years in NOC operations, with at least 5 years in a leadership role and Vendor’s management.

Technical Knowledge:

• Network monitoring tools (e.g., Nagios, Zabbix, SolarWinds, NetAct, etc.).
• Understanding of mobile core network elements (EPC, IMS, HSS, PCRF, VAS).
• Familiarity with IP networking and routing protocols (BGP, OSPF, MPLS).
• ITIL Experience.

Soft Skills:

• Strong problem-solving and decision-making abilities.
• Excellent communication and reporting skills.
• Ability to work under pressure in a 24/7 operational environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: youbelong@lebara.ng using the Job Title as the subject of the email.