CRM / Billing and OSS / BSS Engineer – MVNO at Lebara Nigeria

Lebara Nigeria - Beyond top-tier telecommunications, we have forged strategic partnerships to offer financial services designed to empower the creative industry. Through microloans, device funding, Lebara powered internet hubs, and culture-shaping events to boost the art, culture, tourism and creative economy. we are committed to driving innovation, inclusion, and economic growth.

We are recruiting to fill the position below:

Job Title: CRM / Billing and OSS / BSS Engineer – MVNO

Location: Lagos
Job Type: Full-time
Function: Network Technology
Department: IT & Network Operations
Reports To: OSS/BSS and IT Infrastructure Manager

Role Summary

• The CRM/Billing and OSS/BSS Engineer will be responsible for the configuration, integration, operation, and support of the MVNO’s CRM, Billing, and OSS/BSS platforms.

• The role ensures that customer management, service provisioning, billing, rating, and operational support functions work seamlessly to deliver high-quality services to subscribers.

Key Responsibilities
CRM/Billing:

• Configure and maintain the CRM system for customer onboarding, lifecycle management, and self-care portals.
• Manage billing cycles, invoicing, payment processing, and credit control.
• Ensure accurate rating, charging, and discount application for prepaid and postpaid services.
• Coordinate with Finance for revenue assurance, reconciliation, and fraud detection.
• Implement tariff plans, promotions, and product catalog updates in the billing system.

OSS/BSS:

• Manage and maintain OSS/BSS platforms, including service provisioning, order management, mediation, and network inventory.
• Integrate OSS/BSS systems with network elements, mediation devices, and third-party applications via APIs and middleware.
• Monitor and troubleshoot provisioning workflows to ensure timely and accurate service activation/deactivation.
• Support network and customer operations teams in resolving service-affecting issues.
• Maintain service usage records for reporting, analytics, and regulatory compliance.

Cross-functional Duties:

• Work closely with the NOC, Core Network, and IT infrastructure teams for end-to-end service delivery.
• Provide technical support during system upgrades, migrations, and vendor deployments.
• Conduct testing for new features, patches, and releases in CRM, billing, and OSS/BSS systems.
• Maintain comprehensive documentation for configurations, integrations, and operational procedures.

KPIs (Key Performance Indicators)

• CRM/Billing uptime and accuracy.
• SLA compliance for provisioning and order fulfillment.
• Reduction in billing disputes and revenue leakage.
• Integration success rate for new services/products.

Qualifications & Skills

• Education: Bachelor’s Degree in Computer Science, Telecommunications, or related field.
• Experience: Minimum 5 years experience with CRM, Billing, and OSS/BSS systems in telecom environments.
• Hands-on experience with platforms such as Amdocs, Huawei CBS, Ericsson BSCS, Tecnotree, Netcracker, or similar.
• Strong understanding of prepaid/postpaid rating, mediation, provisioning, and customer management.
• Good knowledge of database management (Oracle, MySQL, PostgreSQL) and query writing.
• Familiarity with APIs, SOAP/REST integration, and scripting (Python, Shell, Perl).
• Problem-solving skills, attention to detail, and ability to work under pressure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: youbelong@lebara.ng using the Job Title as the subject of the email.