Business Manager at the SME Mall - Vouch Nigeria Limited

Vouch Nigeria Limited - Our client, the SME Mall is the leading one-stop platform dedicated to empowering Small and Medium Enterprises (SMEs) across Nigeria and Africa. They connect entrepreneurs with essential services, tools, and partnerships (Legal, Accounting, Technology, Marketing, and Finance) to enable formalization, growth, and sustainability. Their mission is to transform the SME landscape by making crucial business support affordable and accessible.

They are recruiting to fill the position below:

Job Title: Business Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time (Hybrid)
Reports to: Founder (Chief Executive Officer)

Job Summary

• The Business Manager is an operational and strategic leadership role responsible for the end-to-end performance and profitability of The SME Mall's entire portfolio of Strategic Business Units (SBUs).
• This individual will serve as the central coordinating force, ensuring all SBU teams (Tech, Operations, Sales, Marketing, and Advisory) are aligned and executing against aggressive revenue, customer acquisition, and service delivery targets.
• This role requires a proven ability to manage P&L, optimize cross-functional operations, and drive high-value B2B partnership revenue.

Key Responsibilities
Financial Management & SBU Performance:

• P&L Oversight: Be accountable for the overall revenue growth and profitability of all SBUs
• Revenue Strategy: Drive strategies to achieve targeted Monthly Recurring Revenue (MRR) and overall SBU revenue growth by Q4 2025.
• Cost Efficiency: Actively manage and monitor operational costs to ensure the Customer Acquisition Cost (CAC) is low.

Strategic Partnerships & Growth:

• B2B Pipeline: Lead the execution and delivery of all strategic B2B partnership goals.
• Activation: Drive the post-sales process.

Operational Excellence & Service Delivery:

• Customer Acquisition: Implement strategies to bring new paying customers.
• Platform Efficiency: Monitor and manage the digital platform's operational health.

Cross-Functional Coordination & Reporting:

• Project Leadership: Successfully led and delivered at least 3 cross-functional projects per quarter, coordinating resources across technology, operations, and marketing teams.
• Reporting: Prepare and present comprehensive Quarterly Business Reviews (QBRs) to the Founder, covering detailed performance against all KPIs, performance gaps, risks, and definitive improvement plans.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Economics, or a related quantitative field. A Master's degree (MBA) is a significant advantage.
• 5+ years of progressive experience in business operations, general management, or consulting, with demonstrable P&L responsibility or significant input into operational strategy.
• Proven track record in managing cross-functional teams and delivering complex, revenue-generating projects on time and budget.
• Solid understanding of the digital/SaaS business model, particularly within the Fintech or B2B services space.
• Exceptional data analysis skills, comfortable with financial statements, operational metrics, and defining KPIs.
• Experience in the Nigerian or African SME ecosystem is strongly preferred.

Key Competencies:

• Strategic Execution: Ability to translate high-level goals into tactical, measurable plans.
• Accountability & Ownership: Absolute commitment to achieving financial targets and maintaining operational standards.
• Interpersonal Leadership: Excellent communication and collaboration skills to manage and motivate diverse SBU leaders without direct reporting authority.
• Problem-Solving: Aptitude for identifying operational bottlenecks and implementing systemic solutions.

Salary
N800,000 - N1,000,000 monthly (net).

Application Closing Date
27th October, 2025.

Method of Application
Interested and qualified candidates should send their CV to: careers@vouchng.com using the job title as the subject of the mail.