Quality Assurance (QA) & Performance Analyst at Lebara Nigeria

Lebara Nigeria - Beyond top-tier telecommunications, we have forged strategic partnerships to offer financial services designed to empower the creative industry. Through microloans, device funding, Lebara powered internet hubs, and culture-shaping events to boost the art, culture, tourism and creative economy. we are committed to driving innovation, inclusion, and economic growth.

We are recruiting to fill the position below:

Job Title: Quality Assurance (QA) & Performance Analyst 

Location: Lagos
Job Type: Full-time
Reports To: Head of Service Delivery & Quality

Role Summary

• The QA & Performance Analyst is responsible for ensuring that all MVNO services, systems, and processes meet the required quality standards and performance benchmarks.
• The role involves monitoring service KPIs, conducting system performance analysis, managing testing activities, and driving continuous improvement to enhance the customer experience and network efficiency.

Key Responsibilities
Quality Assurance & Testing:

• Develop, maintain, and execute test plans, test cases, and test scripts for MVNO platforms including OSS, BSS, VAS, and CRM systems.
• Conduct functional, integration, regression, and user acceptance testing (UAT) for new features, system upgrades, and patches.
• Ensure defect tracking and resolution with relevant technical teams.

Service & Network Performance Monitoring:

• Monitor and analyze key performance indicators (KPIs) for network quality, service uptime, and customer experience.
• Work closely with NOC, Core Network, and IT teams to investigate and resolve performance degradation.
• Generate regular performance and quality reports for management.

Continuous Improvement:

• Identify service performance gaps and recommend optimization measures.
• Collaborate with development and operations teams to implement process improvements.
• Ensure compliance with SLAs, regulatory requirements, and internal quality standards.

Documentation & Reporting:

• Maintain detailed documentation for testing results, performance metrics, and improvement plans.
• Provide management with insights and recommendations based on trend analysis.

Qualifications & Skills

• Education: Bachelor’s Degree in Telecommunications, Computer Science, or related field.
• Minimum 5 years of experience in quality assurance, testing, or performance analysis in a telecom or MVNO environment.
• Strong knowledge of OSS/BSS systems, network KPIs, and testing methodologies.
• Familiarity with network monitoring tools and QA automation frameworks is an advantage.
• Excellent analytical, problem-solving, and communication skills.

Skills & Competencies:

• Strong understanding of telecom service delivery processes.
• Hands-on experience with QA tools and test management software.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented and committed to high-quality deliverables.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: youbelong@lebara.ng using the Job Title as the subject of the email.