Customer Service Representative / HIM at Lily Hospitals Limited

Lily hospitals Ltd, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Title: Customer Service Representative / HIM

Location: Woji, Port Harcourt - Rivers
Employment Type: Full-time

Position Overview

• We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
• The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information regarding products/services and company policies.
• Handle and resolve customer complaints in a calm and empathetic manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other team members to ensure a seamless customer experience.

Requirements

• Must Have a Minimum of an OND in Health Information Management
• 1 - 3 years proven experience in health information management and customer service in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must reside in Port Harcourt or its environs.

Benefits

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Application Closing Date
12th November, 2025.

How to Apply
Interested and qualified candidates should send their resume detailing their relevant experience to: recruitment@lilyhospitals.net using the Job Title as the subject of the mail.

Note: If you are passionate about delivering exceptional customer service and are excited to join a vibrant team, please apply.