Operations Manager at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time
Industry: Fintech
Reports To: Chief Operating Officer / Chief Executive Officer

Job Summary

• The Operations Manager will oversee the day-to-day operations of the fintech business, ensuring efficiency, regulatory compliance, and smooth execution of business processes.
• This role involves managing cross-functional teams, improving operational workflows, supporting business scalability, and driving process excellence to achieve the company’s strategic goals.

Key Responsibilities
Operational Management:

• Oversee daily business operations to ensure smooth and efficient service delivery.
• Develop and implement operational policies, procedures, and controls to enhance productivity.
• Manage and optimize internal processes, ensuring timely execution of key business activities.
• Collaborate with the product, tech, and finance teams to ensure seamless alignment between operations and business objectives.

Process Optimization & Performance Monitoring:

• Identify process gaps and implement solutions to improve efficiency and reduce operational risks.
• Track and analyze performance metrics, preparing regular reports and dashboards for management.
• Ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.

Risk, Compliance & Governance:

• Ensure operational compliance with financial regulations, data privacy laws, and industry standards.
• Work with compliance and legal teams to manage risk and maintain audit readiness.
• Implement and monitor internal controls to safeguard company and customer assets.

People & Stakeholder Management:

• Lead and mentor the operations team to achieve high performance and accountability.
• Manage relationships with vendors, partners, and regulatory bodies.
• Drive a culture of continuous improvement, collaboration, and operational excellence across teams.

Strategic & Business Support:

• Support the leadership team in strategic planning, budgeting, and forecasting.
• Contribute to product development and customer experience improvement from an operational perspective.
• Lead or support special projects such as system automation, product launches, and expansion initiatives.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is an advantage).
• Minimum of 5–7 years of experience in operations, preferably within fintech, banking, or financial services.
• Proven track record in process improvement, operational strategy, and cross-functional team management.
• Strong understanding of fintech operations, digital payment systems, and financial regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficient in using data tools, CRM systems, and project management software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the job title as the subject of the mail