Technical Support Engineer at Nomba (Formerly Kudi)

Nomba, launched in 2017 as "Kudi.ai", is a chatbot that responds to financial requests on social apps. Nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos

Responsibilities

• Act as the technical guide for merchants integrating with Nomba APIs, providing real-time support across official channels.
• Own, update, and maintain API documentation to ensure it is always developer-friendly and accurate.
• Take ownership of the API service, contributing to improvements, updates, and bug fixes.
• Write clean, maintainable code to improve the API service repository.
• Debug complex issues effectively, with strong familiarity in using Google Cloud Logging and related debugging tools.
• Prioritise customer success with a strong sense of urgency—ready to unblock merchants regardless of the hour.
• Communicate clearly and professionally with merchants and internal teams, upholding Nomba’s brand of excellence and reliability.
• Collaborate with engineering teams to ensure feedback from merchants is looped into the development cycle.
• The ideal candidate should have both Java backend engineering experience and customer support experience.
• Diagnose and resolve escalated issues across systems (e.g., backend APIs, integrations, databases).
• Perform root cause analysis (RCA) for high-impact incidents within agreed timelines.
• Contribute to post-mortem reviews and identify preventive measures on vendor-api
• Reduce repeat incidents by implementing or recommending long-term fixes on Vendor-API

Requirements

• Strong knowledge and hands-on experience with Java, particularly Dropwizard and Spring Boot frameworks.
• Solid debugging experience, with expertise in Google Cloud Logging Console.
• Strong understanding of Grafana for service metric and performance analysis
• Proven ability to write clean, testable, and maintainable code.
• Excellent communication skills with a corporate sense of professionalism and customer empathy.
• Ability to own processes end-to-end, from documentation to code-level fixes.
• A problem-solving mindset with relentless focus on unblocking customers quickly and effectively.
• Experience in API service management, integration support, or related technical support roles is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online