Guest Experience & Operations Manager (Short-Let Properties) - Osun at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Guest Experience & Operations Manager (Short-Let Properties)

Location: Osun
Employment Type: Full-time (On-site)
Reports to: CEO

Role Overview

• Guest Experience & Operations Manager oversees all physical operations of our short-let properties, ensuring every guest enjoys a five-star stay.
• This role manages the on-ground team — including housekeepers and maintenance staff — and ensures smooth check-ins, cleanliness, and property upkeep across multiple locations.

Key Responsibilities

• Supervise daily property operations, check-ins, and check-outs.
• Manage and schedule housekeepers and maintenance personnel.
• Conduct routine inspections to ensure each unit meets company cleanliness and comfort standards.
• Maintain inventory logs for linens, toiletries, and consumables.
• Handle guest complaints and resolve issues promptly for a seamless experience.
• Coordinate with the Digital Marketing & Bookings Strategist for upcoming guest arrivals or special requests.
• Ensure all facilities (Wi-Fi, AC, water, lighting, etc.) are functional before guest arrival.
• Monitor property security and report damages or repairs immediately.
• Track operational performance, occupancy rates, and review scores weekly.

Performance Metrics (KPIs)

• Guest satisfaction and review ratings
• Timeliness and cleanliness scores
• Property maintenance response time
• Cost and inventory efficiency.

Qualifications & Skills

• Bachelor’s Degree or HND in Hospitality, Estate Management, or a related discipline.
• 3+ years’ experience in hotel, serviced apartment, or short-let operations management.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest relations and conflict resolution abilities.
• Hands-on attitude with strong attention to detail.
• Ability to travel between multiple properties or states.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the job title as the subject of the mail.