Customer Service & Sales Manager at Rapid Rentals Limited

Rapid Rentals Limited is a Nigerian-owned company that has been providing alternative power solutions since 2010. We swiftly provide top-quality power-generating equipment, ensuring an uninterrupted supply from 30kva to 1,000kva generators. With skilled technicians and a comprehensive fleet including HIABs and utility vehicles, we're the go-to choice in generator rental. Expanding our services to include lighting tower hire, we offer reliable solutions for smooth operations in Nigeria's challenging power landscape. Trust us for efficient power outsourcing, available on demand for all your needs.

We are recruiting to fill the position below:

Job Title: Customer Service & Sales Manager

Location: Illupeju, Lagos
Employment Type: Full-time
Department: Customer Care
Reports To: General Manager

Job Description

• The Customer Care & Sales Manager will oversee the Customer Care & Sales Unit at Rapid Rentals Limited.
• This role requires a results-driven professional with extensive experience in customer service and sales management.
• The ideal candidate will lead a small team of two, ensuring the smooth running of all customer engagement activities, driving revenue growth, maintaining high service standards, and meeting monthly financial targets.
• This individual will be both a leader and a hands-on contributor representing the voice of the unit, fostering discipline and accountability, and ensuring that every customer interaction strengthens the company’s reputation for reliability and professionalism.

Responsibilities
Leadership & Management:

• Oversee all day-to-day activities of the Customer Care & Sales Unit.
• Supervise and guide two subordinates, ensuring they perform efficiently and maintain a customer-first mindset.
• Set performance goals for the unit aligned with the company’s monthly and quarterly financial targets.
• Maintain discipline, professionalism, and adherence to company policies within the unit.
• Conduct regular team meetings, training sessions, and performance reviews.
• Prepare and present periodic reports to management on sales performance, customer satisfaction, and team productivity.

Customer Care & Relationship Management:

• Ensure prompt and professional handling of all customer inquiries, complaints, and feedback.
• Monitor customer satisfaction levels and take proactive steps to maintain excellent service standards.
• Build and maintain long-term relationships with key customers and corporate clients.
• Ensure accurate documentation and tracking of customer interactions and feedback for service improvement.
• Follow up on service delivery to ensure customer expectations are met or exceeded.
• Develop and implement service recovery plans when issues arise.

Sales & Revenue Generation:

• Drive monthly sales targets for generator and lighting tower rentals and other service offerings.
• Identify new business opportunities and develop strategies to convert leads into revenue.
• Work closely with the Operations and Maintenance departments to align customer requirements with service delivery capabilities.
• Prepare and submit quotations, follow up on proposals, and close sales efficiently.
• Monitor pricing, market trends, and competitor activities to maintain a competitive edge.
• Develop and implement promotional and customer retention strategies.

Reporting & Analysis:

• Maintain a clear record of all customer interactions, quotations, and transactions.
• Provide weekly and monthly sales performance reports.
• Analyze customer and sales data to identify trends, opportunities, and areas for improvement.
• Use insights to make data-driven recommendations to management.

Administrative & Compliance:

• Ensure that the unit operates within company policies and regulatory requirements.
• Keep accurate records of contracts, invoices, and client communications.
• Support management in developing and refining customer care policies and sales procedures.
• Ensure confidentiality and ethical handling of customer data.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and retention rates.
• Response and resolution time for customer inquiries.
• Accuracy and timeliness of reports.
• Team performance and discipline level.
• Conversion rate of inquiries to confirmed jobs.

Requirements
Education & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 5 – 7 years of proven experience in customer service and sales management, preferably in the equipment rental, power, or service industry.
• Strong leadership and team management experience.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• High level of discipline, organization, and accountability.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused mindset with a passion for service excellence.

Personal Attributes:

• Results-driven with a proactive attitude.
• Firm but fair leader with strong ethical standards.
• Confident decision-maker and problem solver.

Salary
N300,000 - N400,000 Monthly.

Application Closing Date
4th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online