Housekeeping Manager at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Housekeeping Manager

Location: Lagos
Direct Reports: Housekeeping Supervisors, Room Attendants, Laundry Staff
Reports to: General Manager / Operations Manager

Main Function

• The Housekeeping Manager will oversee the cleanliness, presentation, and overall upkeep of guest rooms, public areas, and back-of-house spaces within the hotel.
• This role ensures that housekeeping operations meet the highest standards of hygiene, comfort, and guest satisfaction.
• The ideal candidate will be detail-oriented, proactive, and skilled in managing teams, resources, and quality standards to create a memorable guest experience.

Role Responsibilities
Housekeeping Operations and Team Management:

• Supervise daily housekeeping operations, including guest rooms, public areas, and laundry.
• Assign tasks, schedule shifts, and monitor staff performance.
• Train, mentor, and motivate housekeeping staff to maintain consistent service standards.
• Conduct regular inspections of rooms and facilities to ensure quality control.

Guest Experience and Service Excellence:

• Ensure guest requests, complaints, and special requirements are handled promptly and professionally.
• Maintain excellent communication with Front Office, Maintenance, and other departments to ensure smooth operations.
• Create a welcoming atmosphere through attention to detail and exceptional cleanliness standards.

Inventory and Resource Management:

• Manage stock levels of cleaning supplies, linen, guest amenities, and equipment.
• Implement cost-control measures while maintaining quality standards.
• Coordinate with suppliers and ensure timely procurement of housekeeping materials.

Health, Safety, and Compliance:

• Enforce hygiene and sanitation protocols in line with hotel standards and local regulations.
• Conduct regular safety audits and ensure staff follow safe work practices.
• Oversee laundry operations and ensure compliance with hygiene standards.

Training and Staff Development:

• Develop and deliver ongoing training programs on cleaning techniques, service etiquette, and safety.
• Foster a culture of teamwork, accountability, and continuous improvement.

Reporting and Administration:

• Maintain accurate records of room status, maintenance requests, and housekeeping logs.
• Prepare periodic reports on housekeeping performance, staff productivity, guest feedback, and inventory usage.
• Support management in budgeting, planning, and implementing efficiency improvements.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or related field.
• Professional certifications in housekeeping or hospitality operations are an advantage.

Experience:

• Minimum of 3–5 years’ experience in housekeeping management within a hotel, resort, or similar service environment.
• Proven track record of managing large housekeeping teams and maintaining high standards in a fast-paced setting.

Skills:
Operational and Technical:

• Strong knowledge of cleaning standards, procedures, and housekeeping equipment.
• Ability to plan, prioritize, and oversee daily operations effectively.

Customer Service and Communication:

• Excellent communication and interpersonal skills to interact with staff and guests.
• Strong conflict-resolution and problem-solving skills.

Organizational and Leadership:

• Ability to supervise, motivate, and develop diverse teams.
• Strong organizational skills to handle multiple tasks and deadlines.

Health, Safety, and Compliance:

• Knowledge of hygiene standards, sanitation protocols, and safety regulations.
• Ability to enforce compliance with hotel and industry standards.

Teamwork and Adaptability:

• Ability to collaborate across departments to ensure seamless service delivery.
• Flexibility to work shifts, weekends, and respond to urgent operational needs.

Application Closing Date
5th November, 2025.