Guest Reservation Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Guest Reservation Manager

Location: Lagos
Nature: Permanent
Reports To: Operations Manager

Main Function

• The Guest Reservations Manager is responsible for booking and coordinating all guest reservations for the luxury apartment, ensuring a smooth and welcoming experience from initial inquiry through to check-out.
• This role ensures that apartment occupancy is maximised, guest expectations are met or exceeded, and operations run efficiently.

Role Responsibilities
Reservation Coordination:

• Manage and coordinate all guest reservations, ensuring accurate and timely bookings across multiple channels (online platforms, direct bookings, corporate clients, etc.).

Calendar & Occupancy Management;

• Maintain an up-to-date reservations calendar, optimize apartment occupancy, and coordinate housekeeping and maintenance schedules accordingly.

Guest Communication:

• Respond to inquiries, confirm bookings, send check-in/check-out details, and follow up with guests pre- and post-stay.
• Handle requests for modifications, cancellations, and special arrangements.

Booking Optimization:

• Maximize booking efficiency by minimizing vacancy gaps, avoiding double-bookings, and adjusting availability based on demand and seasonality.

Collaboration with Operations Team:

• Work closely with housekeeping, maintenance, and front desk staff to ensure rooms are ready and guest needs are met on time.

Record Maintenance:

• Keep accurate and confidential records of guest bookings, preferences, payment confirmations, and stay histories.

Issue Resolution:

• Handle reservation conflicts, overbookings, or last-minute changes with professionalism, offering solutions that protect guest satisfaction and operational integrity.

Experience / Qualifications

• Bachelor’s degree in Social Sciences, Hospitality, Business Administration, or a related field.
• Additional training in reservations, property management, or hospitality administration is an advantage.
• Minimum 2 years of experience in a guest-facing, reservations, or administrative role, preferably within a hotel, luxury apartment, or short-let property.
• Experience with property management systems (PMS), booking engines, and CRM tools is highly desirable.

Competencies / Skills:

• Organizational Skills: Excellent at managing bookings, calendars, and operational coordination.
• Communication Skills: Clear and professional communicator, both written and verbal, with strong interpersonal skills.
• Customer Service: Courteous, approachable, and solutions-oriented when interacting with high-value guests.
• Time Management: Able to prioritize competing demands while maintaining attention to detail in a fast-paced environment.

Behavioural Qualities / Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Attention to detail: Meticulous in coordinating bookings, avoiding overlaps or delays.
• Problem-solving and decision-making aptitude: Quick thinker who can resolve scheduling conflicts or client cancellations without disruption to the spa’s operations.
• Strong work ethic and reliability.

Application Closing Date
5th November, 2025.