Nigeria Technician at BioLite

BioLite designs, manufactures, and sells innovative consumer energy products for off-grid communities around the world. Based in Dumbo Brooklyn NY, BioLite’s team of talented engineers and business professionals work across two distinct business segments, Outdoor Markets which serves the energy needs of outdoor enthusiasts, primarily in North America, Europe, and Asia, and Emerging Markets which serves the energy needs of rural consumers in developing countries living in energy poverty in East Africa and India.

We are recruiting to fill the position below:

Job Title: Nigeria Technician

Location: Lagos (Hybrid)
Employment Type: Full-time
Department: Tech
Reports To: Emerging Markets, Warranty Operations Manager

This Role

• BioLite is looking for an experienced Technical Support Specialist to join our team focused on After Sales and Warranty Services in Nigeria.
• In this role, you will deliver high-quality technical support to our partners, ensuring smooth warranty operations and resolution of product issues.
• You'll lead hands-on product diagnostics and repairs, support training and documentation, and contribute directly to product quality insights that drive improvement.
• You'll work in Lagos Nigeria at different BioLite or Partner warehouses. The work will also involve some level of travel within Nigeria and occasionally outside Nigeria.

Job Description

• After Sales & Warranty Service
  • Deliver Best in Class Technical Support and After Sales Service (Training and Repair)
  • Drive collection and consolidation of Partner data, including product feedback, critical to contributing to BioLite's Quality and Sustaining teams
  • Notify the EM Warranty Operations Manager of all suspected Major product quality issues and escalations
  • Support in the resolution of all Partner product quality issues- Repair of Partner warranty returns
• Process & Compliance
  • Help implement BioLite's Warranty Policy, processes, training and tools with Partners
  • Write diagnostic, test and repair documents.
  • Support training (Product use, Product fault diagnosis)
  • Support Partner audits of failed and replaced units under warranty
• External Communications
  • Support partners by ensuring consistent, support, clear updates, and technical guidance that enables efficient warranty operations.
  • Attend bi-weekly Partner meetings for Technical support and After Sales, ensure all technical questions raised are being addressed internally.
• Internal Communications
  • Support positive collaboration with cross-functional teams—such as Business Development, Product, Manufacturing, and Supply Chain—by communicating clearly, following through on tasks, and helping resolve operational and technical issues.
  • Work closely with the Business Development Managers for your accounts, ensuring Partner needs are managed effectively.
  • Provide regular updates to your tasks and priorities assigned to you
  • Attend applicable partner meetings chaired by the Business Development (BD) team
• Special Projects / New Product Introduction
  • Lead QC Activities (i.e. visual inspection / functional testing / charging)
  • Lead specialised QC / Root cause Investigation
  • Support specialised product re-work activities (i.e. SN rework, firmware updates)
  • Support Field trials as required (installations, collecting data, reviewing/qcing units)

Qualifications and Experience Required

• Bachelor of Science or Bachelor of Engineering or relevant Degree
• 2+ years experience in a relevant technical role
• Experience working in Sub-Saharan Africa for a company producing or distributing hardware.
• Organisational planning of workloads and priorities to meet targets and deadlines
• Strong Technical Judgement; able to consider the relative costs and benefits of potential actions, choosing the most appropriate one.
• Use structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong analytical skills with the ability to follow complex instructions, and process data efficiently.
• Thrives in dynamic environments and adapts quickly to changing priorities or conditions.
• Willing to contribute in areas beyond formal job description.
• Takes ownership of responsibilities, demonstrates initiative, and follows through on commitments.
• Demonstrated English fluency, including the ability to write professional reports, conduct presentations, and engage effectively with all partners.

Our Benefits

• Compensation: A competitive salary, commensurate with candidate experience.
• Comprehensive healthcare plans.
• Paid holidays and PTO.
• Community bonus plan and equity stock options.
• Referral Program.
• Adventure Stipend (after two years)- matched vacation and PTO to go on an adventure that aligns with BioLite's mission (outdoor recreation, climate, social impact).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online