Customer Service Executive at Pruvia Integrated Limited

Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of ‘Impossibility is Nothing’.

PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC 1097861. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Isolo, Lagos
Employment Type: Full-time
Industry: Freight & Logistics

Job Brief

• We are seeking a highly intelligent and articulate Customer Service Executive to manage client interactions and ensure excellent service delivery within our freight and logistics operations.
• The ideal candidate must be exceptionally skilled in both oral and written communication, possess strong problem-solving abilities, and be able to professionally handle high-value corporate clients in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries, bookings, and service requests promptly.
• Coordinate shipment updates and provide accurate information to clients throughout the logistics process.
• Handle complaints and resolve service-related issues efficiently and professionally.
• Prepare and communicate professional reports, emails, and client correspondence.
• Work closely with operations and sales teams to ensure seamless service delivery.
• Maintain customer records using CRM tools and ensure follow-up for client satisfaction and retention.
• Support business growth by identifying service improvement opportunities and upselling company services when appropriate.
• Represent the company professionally in both physical and virtual client meetings.

Requirements

• Bachelor’s Degree with a minimum of Second Class Upper (2.1) preferably in Business Administration, Communications, Marketing, or related field.
• Minimum of 3 years cognate experience in a freight, logistics, supply chain, or related service industry.
• Exceptional spoken and written communication skills — must be fluent, composed, and professional.
• Strong customer management, problem-solving, and coordination skills.
• Certification in Customer Relations and/or Digital Marketing is an added advantage.
• Proficiency in Microsoft Office Suite and CRM/customer support tools.
• High emotional intelligence, integrity, and strong attention to detail.

Salary
N200,000 - N250,000 Monthly.

Application Closing Date
Not Specified.